Asia Moore
Hazel Crest,IL
Summary
Dependable and motivated customer service professional with 4+ years of experience in fast-paced environments. Strong in conflict resolution, team leadership, and clear communication. Currently enrolled in a Radiologic Technology program, bringing a strong focus on patient care, safety, and attention to detail. Known for reliability, professionalism, and creating positive experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Medical Surgical Clinic of Irving
Chicago, IL
09.2025 - 01.2026
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Facilitated effective communication between departments and clients, enhancing service delivery.
- Maintained accurate records of incoming calls and messages for efficient follow-up.
- Streamlined office procedures, resulting in improved workflow and reduced wait times.
- Monitored office supplies inventory, ensuring timely reordering to maintain operational continuity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Assoi
Walmart
Chicago, IL
05.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Supervisor
Potbelly Sandwich Works
Frankfort, IL
04.2023 - 03.2024
- Supervise daily store operations while leading and training associates
- Resolve customer concerns quickly and professionally to maintain satisfaction
- Ensure accurate cash handling and compliance with security procedures
- Drive team performance to meet company standards and productivity goals
Customer Service Lead
Garrett Popcorn Shops
Chicago, IL
09.2016 - 03.2023
- Handled high-volume customer inquiries, complaints, and returns
- Trained new hires on service standards and store procedures
- Managed cash handling, deposits, and register reconciliation
- Maintained a welcoming environment that increased customer loyalty
Education
Associate Degree - Radiologic Technology
South Suburban College
General Educational Development (GED) - undefined
Skills
- Customer Service & De-escalation
- Leadership & Team Training
- Patient-Centered Communication
- Safety Awareness & Compliance
- Cash Handling & POS Systems
- Time Management & Multitasking
- Attention to Detail
- Computer Proficiency
Certification
- Non-CDL Class C License (Valid through Nov 2026)
- Passenger Endorsement
- Food Handler Certification
Timeline
Receptionist
Medical Surgical Clinic of Irving
09.2025 - 01.2026
Sales Assoi
Walmart
05.2024 - 10.2025
Customer Service Supervisor
Potbelly Sandwich Works
04.2023 - 03.2024
Customer Service Lead
Garrett Popcorn Shops
09.2016 - 03.2023
Associate Degree - Radiologic Technology
South Suburban College