Asia Morgan
Chicago,US
Summary
Proven Front Desk Agent with a track record of enhancing guest satisfaction at The St. Regis Chicago. Skilled in guest services and problem-solving, adept at managing reservations and addressing guest issues efficiently. Excelled in hospitality services, improving customer service ratings by over 20%. Expert in cash handling and time management, committed to elevating guest experiences. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Front desk agent
The St. Regis Chicago
Chicago, US
04.2020 - 12.2023
- Manage online, phone and in-person room reservations; Welcome guests, check them in, distribute room keys and explain the hotel's amenities; Respond to guests' issues and complaints in a friendly, timely manner.
Front desk agent
Motel 6
Chicago, US
01.2017 - 03.2019
- Explain local amenities and attractions to guests; Assist customers with the planning of special events such as weddings and business conferences; Take payment from customers.
Education
Doctor Of Psychology - Psychology
The Universiy of Chicago
Chicago, ILSkills
- Guest Services
- Problem-solving skills
- Cash Handling
- Customer Service
- Hospitality services
- Guest Relations
- Time Management
Timeline
Front desk agent
The St. Regis Chicago
04.2020 - 12.2023
Front desk agent
Motel 6
01.2017 - 03.2019
Doctor Of Psychology - Psychology
The Universiy of Chicago