Asia Nicole Taylor
Lawton,Oklahoma
Summary
Experienced with financial transactions and customer service. Utilizes problem-solving skills to address client needs efficiently. Knowledge of banking regulations and compliance ensures accuracy and trustworthiness. Personable, customer-focused individual with strong communication and problem-solving abilities. Knowledge of financial principles and skilled in data entry and customer service. Committed to delivering exceptional service and fostering positive client relationships.
Overview
2
2
years of professional experience
Work History
Bank Associate
Tinker Federal Cu
09.2023 - Current
- Resolved customer complaints efficiently, maintaining professionalism and empathy throughout the process.
- Increased cross-selling success with comprehensive knowledge of bank products and services.
- Mentored new hires by sharing best practices, bank policies, and procedures, contributing to their successful integration within the team.
- Promoted digital banking solutions to customers to enhance convenience while reducing wait times at the branch office.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Referred customers to other banking departments for specialized services.
- Handled various accounting transactions.
- Maintained compliance with regulatory guidelines while processing various financial tasks, such as account openings, loan applications, and fraud investigations.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Improved customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Assisted in achieving branch sales targets by proactively identifying opportunities and promoting relevant banking solutions.
Transportation Security Officer
Homeland Security
12.2022 - 09.2023
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
Education
Associate of Arts - Liberal Studies
Rose State College
01.2022
Associate of Science - Liberal Arts And General Studies
Rose State College
Oklahoma City, OK05.2021
High School Diploma -
Midwest City High School
MWC, OK01.2017
Skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Access
- Microsoft Excel
- Microsoft PowerPoint
- Banking regulations
- Cash Handling
- Analyzing data
- Account openings
- Operations Management
References
- Terressa Bland, Supervisor ID Card Section, 580-933-8017
- Milton Morales, Transitions Branch Chief, 580-713-3915
- Perrisa Franklin, Transportation Security HR, 405-898-4773
Jobrelatedtraining
IPPS-A HR Professional, 10/01/23
Timeline
Bank Associate
Tinker Federal Cu
09.2023 - Current
Transportation Security Officer
Homeland Security
12.2022 - 09.2023
High School Diploma -
Midwest City High School
Associate of Arts - Liberal Studies
Rose State College
Associate of Science - Liberal Arts And General Studies
Rose State College
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