Asia Rocker
Everise LLc
Covington,GA
4
years of professional experience
Customer Care Representative with three years handling pharmacy and patient eligibility workflows, reducing claim rejections and ensuring prescription compliance. Processes refill requests, validates controlled-substance checks, and documents counseling and authorization details to maintain accurate EMR records. Aims to improve patient access and shorten treatment delays through precise insurance verification and clear communication.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
CVS Caremark ccr
1 Year 1 Month- Processed prescription refill requests using pharmacy management software, verified insurance details, and resolved billing discrepancies with payers.
- Counseled patients on medication directions and side effects, documenting counseling notes in the patient profile.
- Validated controlled substance prescriptions by cross-checking patient history and state PDMP entries before dispensing.
- Remote
Ccr
8 Months- Processed patient eligibility and insurance records in EHR, reducing claim rejections and clarifying coverage.
- Verified prior authorizations and documented approval codes for clinicians, shortening treatment start delays.
- Managed daily queues of eligibility checks, keeping turnaround within program expectations and avoiding care interruptions.
- Audited patient charts weekly for pharmacy compliance items and flagged missing consents for clinicians.
- Remote
PCT Preceptor (patient Care Technician Preceptor)
1 Year 3 Months- Trained new PCTs on phlebotomy techniques and patient identification, reducing specimen collection errors.
- Delivered medication reminders and documented administration times per nursing protocol during morning rounds.
- Completed daily intake verifications with admissions team to confirm insurance authorizations for procedures.
- Designed a standardized wound-care checklist for PCTs that improved dressing-change consistency across shifts.
- Maintained accurate patient charts in EMR (Epic) after each shift, improving handoff clarity for nurses.
- Atlanta
Education
- Nursing
I am studying to get BSN in nursing
Skills
Data Entry
Pharmacy Compliance
Insurance Verification
Empathy
Conflict Resolution
Costumer service
Building relationships
Time Management
Patient Counseling
Patient
Adaptability
Personal Information
Title: Customer Care Representative (CCR)
Timeline
CVS Caremark ccr
Everise LLc
09.2025 - CurrentRead More
Ccr
Signify health
10.2023 - 06.2024Read More
PCT Preceptor (patient Care Technician Preceptor)
Northside hospital
05.2022 - 08.2023Read More
Georgia Piedmont Technical College
from Nursing
Read More