Wanakee Daley
San Antonio ,Texas
Summary
A driven, energetic, trainer & leader, with a strong history in adaptability. Areas of expertise include but not limited to, communications, teamwork & time management. I'm a goal oriented individual, who's dedicated to first class levels of service satisfaction. And I consider myself to be a consistent, resilient, reliable & organized indivisual with a talent for meeting business goals as necessary. I take pride in fullfilling my duties at hand and also hold over 10 years of experience in customer service.
Overview
1
1
Certification
Work History
CVS Caremark agent
Continuum
Remote
09 2024 - 04 2025
- Duties included assisting members with benefits questions, order placement, claims and other plan information regarding their Part D prescription drugs and other pharmacy inquiries.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Travel CNA
Assisted Living Facility
San Antonio, Texas
07 2024 - 09 2024
- Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment. Also, Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Promoted overall wellbeing by assisting patients with daily living activities such as bathing, grooming, dressing, feeding, and mobility support.
- Assisted in maintaining a safe and comfortable environment for patients, resulting in positive feedback from both patients and staff.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Also, assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs. Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Expanded professional knowledge by attending continuing education courses, seminars, and workshops relevant to the travel CNA role.
Reservation Specialist
American Airlines
Remote Fl
01 2022 - 06 2022
- Provided customers with information about availability and pricing. Resolved various issues and discreptancies for customers. Booking travels for all over the world.
- Handled billing information over phone & Maintain a strong relationships with clients, ensuring repeat business and loyalty.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Assisted guests with special requests or accommodations, ensuring a personalized experience for each stay. Also, supported marketing efforts by promoting special offers or packages during the booking process.
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping. All while, Adhering to the company guidelines, regulations & consistently ensuring a high standard of professionalism in all aspects of the Reservation Specialist role.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Airport Operations Agent
JetBlue Airlines
Martha's Vineyard MA, Queens NY
03 2017 - 01 2019
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties. And also stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport. And, facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
- Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
- Improved airport safety by conducting regular inspections and identifying potential hazards. And enhanced on-time performance by efficiently managing aircraft turnaround processes.
- Provided comprehensive training to new Airport Operations Agents, fostering a skilled workforce capable of handling diverse tasks effectively.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
Certified Medical Assistant
Michael Benjamin LLC
Tamarac
08 2015 - 03 2017
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes. Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience. And conduct preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history. Called and faxed pharmacies to submit prescriptions and refills. Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluations Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Hospitality & Tourism Management - Aviation, Airlines Operations
Florida Atlantic University
Boca Raton, Fl04.2020
High School Diploma, CNA & CMA - Health & Wellness, First Responding
Boyd Anderson High School
Lauderdale Lakes06.2012
Skills
Medical Field General Skills: Payment collection, Medical Records Management, Electronic health records, Compassionate caregiver, Patient Scheduling
CPR Certified, OB/GYN procedures
General Skills: Adaptable, Teamworkskills, Money Management, Time Management, Crtical Thinking, Effective Communication, Proficient in word documents, Leadership customer service skills
Accomplishments
- Hospitality & Tourism Management
- CPR Certified
- Medically trained
Languages
English
Native or Bilingual
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
Timeline
CVS Caremark agent
Continuum
09 2024 - 04 2025
Travel CNA
Assisted Living Facility
07 2024 - 09 2024
Reservation Specialist
American Airlines
01 2022 - 06 2022
Airport Operations Agent
JetBlue Airlines
03 2017 - 01 2019
Certified Medical Assistant
Michael Benjamin LLC
08 2015 - 03 2017
Hospitality & Tourism Management - Aviation, Airlines Operations
Florida Atlantic University
High School Diploma, CNA & CMA - Health & Wellness, First Responding
Boyd Anderson High School