Asia Roussell
Houston,TX
Summary
Detailed-oriented and efficient Data Entry Specialist with 3 years of experience in accurately inputting and managing data. Proficient in data entry software and Microsoft Office Suite, seeking to leverage expertise in data management to contribute effectively to a dynamic organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inbound Call Agent /Work From Home Agent
Remx McKesson
Remote, Remote
01.2024 - 08.2024
- Answered incoming patient calls regarding product inquiries, orders, complaints, and general customer service.
- Processed patients' prescription refills over the phone.
- Provided information regarding program eligibility and requirements.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
Collection Agent/Work From Home Agent
TSI Trans World Systems
Remote, Remote
02.2023 - 08.2023
- Developed and maintained strong customer relationships to ensure payment of overdue accounts.
- Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.
- Processed payments received from customers by bank account.
- Maintained a database of account information, such as contact information, payment history, and status of collections efforts.
Call Center Representative
State National Companies
Bedford, TX
07.2022 - 02.2023
- Respond to inbound calls from financial institution customers and insurance agents
- Making outbound calls or web verifications to insurance companies to verify insurance information
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained records of customer interactions, transactions, comments, and complaints.
Packing Associate
Neiman Marcus
Irving, TX
04.2022 - 07.2022
- Making sure items are in good condition before wrapping them securely and pack them for shipping.
- Performed quality control checks on all items prior to packing.
- Ensured that all packages were properly sealed, labeled and shipped out in a timely manner.
- Provided assistance with other tasks as assigned by supervisor such as stocking shelves or organizing inventory areas.
Security Receptionist
Imperial Security
Fort Worth, TX
03.2022 - 07.2022
- Signing in visitors and ensuring premises are secure
- Issued visitor badges, assigned parking spaces and maintained visitor logs.
- Monitored the security surveillance system for suspicious activities.
- Answered incoming calls in a professional manner, transferred calls or took messages as appropriate.
- Verified employee identification cards prior to granting access into secure areas.
Mail Examiner/Document Processor
Progroup
Coppell, TX
11.2021 - 04.2022
- Ensure daily operational requirements are met for processing of mail being produced on the inserting machine for presentment to USPS.
- Organized documents according to established procedures and protocols.
- Verified accuracy of data entry and ensured that all required fields were completed properly.
- Maintained a secure filing system for confidential information.
- Reviewed, sorted and scanned documents into digital format.
- Performed daily maintenance on document imaging equipment such as scanners and printers.
Data Entry Specialist / Work From Home
InfoCision
Remote, Remote
03.2021 - 10.2021
- Entered data from various sources into computer systems with high speed and accuracy.
- Verified accuracy of data by comparing it to source documents and reviewing for errors or discrepancies.
- Identified and corrected data entry errors, ensuring data integrity and accuracy.
- Maintained confidentiality and security of sensitive data in compliance with company policies and procedures.
- Assisted with other clerical tasks as needed, such as filing, scanning, and photographing documents.
Education
High school diploma -
Lone Star High School
Frisco, TX06.2018
Skills
- Account Updating
- Payment Processing
- Call Control
- 60 WPM
- MS Office
- Data transcription
- 10-key
- Word processing
- Data reporting
- Data input
Certification
Private Security License
Accomplishments
- Received 10 commendations from customers for providing exceptional service and resolving complex issues promptly.
- Reduced average call handling time by 20%, leading to improved efficiency and increased customer satisfaction.
- Received 3 awards for consistently achieving and surpassing key performance indicators on a monthly basis.
Timeline
Inbound Call Agent /Work From Home Agent
Remx McKesson
01.2024 - 08.2024
Collection Agent/Work From Home Agent
TSI Trans World Systems
02.2023 - 08.2023
Call Center Representative
State National Companies
07.2022 - 02.2023
Packing Associate
Neiman Marcus
04.2022 - 07.2022
Security Receptionist
Imperial Security
03.2022 - 07.2022
Mail Examiner/Document Processor
Progroup
11.2021 - 04.2022
Data Entry Specialist / Work From Home
InfoCision
03.2021 - 10.2021
High school diploma -
Lone Star High School