Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Satterfield

Alexandria,VA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5

Customer Service/Data Entry

Work History

Customer Service Representative

Massage Envy
04.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Payroll for Therapist
  • Selling memberships
  • Marketing
  • Train new team members

Customer Service Representative

L&N Massage
01.2019 - 01.2021
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Cleaned and maintained massage therapy rooms and reception area.

Cashier

Vie De France Restaurant/Bar/Deli
04.2019 - 12.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Attendant

Paws N Play
08.2016 - 04.2019
  • Enhanced customer satisfaction by providing efficient and courteous service.
  • Maintained a clean and safe environment for the dogs through regular inspection and cleaning tasks.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.

Education

High School Diploma -

Henry E. Lackey High School
Indian Head, MD
06.2016

Skills

  • MS Office proficient
  • Administrative Support
  • Data Entry
  • File Management
  • Clerical Support
  • Scheduling
  • Bookkeeping
  • Payroll

Timeline

Customer Service Representative

Massage Envy
04.2021 - Current

Cashier

Vie De France Restaurant/Bar/Deli
04.2019 - 12.2019

Customer Service Representative

L&N Massage
01.2019 - 01.2021

Attendant

Paws N Play
08.2016 - 04.2019

High School Diploma -

Henry E. Lackey High School
Asia Satterfield