Loretta Lee
Greensboro,NC
Summary
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bring 10-years background in maintaining customer satisfaction and contributing to company success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
RSVP Communications Inc.
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Anomaly Squared
09.2014 - 08.2023
- Evaluated accounts and service histories to identify trends, using data to mitigate future issues.
- Supports customer needs by answering diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Communicates with vendors regarding back- order availability, future inventory and special orders.
- Consults with outside parties to resolve discrepancies and create effective solutions.
- Resonds to customers request for products, services and company information.
- Maintains customer happiness with forward -thinking strategies focused on addressing customers needs and resolving concerns.
- Answers constant flow of customers calls with up to 400- 500 daily.
- Achieves and consistently exceeds revenue quota through product and service promotion during routine calls.
Education
Diploma - Administrative Assistance
Guilford Technical Community College
Jamestown, NC05.2013
Dental Assisting - Expanded Functions Certified By in Course IV,V,VI
Albany Technical College
Albany, GA09.2006
Skills
- Order fulfillment
- Staff education and training
- Complaint resolution
- Good listening
- Strategic sales knowledge
- POS systems proficient
- Administrative support
- Sale expertise
- Professional telephone demeanor
- MS Office proficient
Timeline
Customer Service Representative
RSVP Communications Inc.
08.2023 - Current
Customer Service Representative
Anomaly Squared
09.2014 - 08.2023
Diploma - Administrative Assistance
Guilford Technical Community College
Dental Assisting - Expanded Functions Certified By in Course IV,V,VI
Albany Technical College
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