Summary
Overview
Work History
Education
Timeline
Generic

ASIA SCOTT

Celina

Summary

Results-driven professional with expertise in asset protection, corporate security, and crisis communications. Proven creative thinker with a strong track record of delivering results. Leveraging military experience, attention to detail, and analytical skills to excel in investigation and fraud detection. Adept at working in fast-paced environments and providing exceptional customer service. Excited to bring my skills to an Investigation Specialist role and contribute to achieving team goals.

Overview

11
11
years of professional experience

Work History

Fraud Specialist II

J P Morgan Chase
02.2020 - Current
  • Analyzed accounts and transaction patterns to identify fraud trends.
  • Conducted research on financial transactions to detect possible fraud patterns.
  • Conduct peer audits to identify trends and mitigate potential losses, ensuring proactive risk management and process improvement.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Enhanced team productivity by leading specialized training sessions on innovative industry practices.

Claim Adjuster

Gainsco
08.2018 - 02.2020
  • Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests.
  • Corresponded with clients, claimants, and providers to finalize and close claims.
  • Made equitable liability decisions by regularly resolving disputes between policy holders and claimants.
  • Utilized various computer software programs and databases to complete claims analysis.
  • Handled difficult conversations professionally while maintaining composure during high-stress situations.
  • Trained new claims adjusters on policies and procedures.
  • Managed complex caseloads, prioritizing tasks to ensure timely completion and optimal results.
  • Enhanced department efficiency with detailed record-keeping and timely report submissions.

Claim Adjuster

State Farm
04.2014 - 08.2018
  • Developed effective working relationships with clients, insurers and other stakeholders to ensure timely resolution of claims.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Evaluated claims and performed investigations to accurately assess damages and liabilities.
  • Interviewed or corresponded with agents and claimants to correct errors or omissions and to investigate questionable claims.
  • Evaluated degree of liability exposure through investigation tactics.

Education

Bachelor Of Arts (B.A.) - Mass Communication And Journalism

Louisiana State University
Baton Rouge, LA

Timeline

Fraud Specialist II

J P Morgan Chase
02.2020 - Current

Claim Adjuster

Gainsco
08.2018 - 02.2020

Claim Adjuster

State Farm
04.2014 - 08.2018

Bachelor Of Arts (B.A.) - Mass Communication And Journalism

Louisiana State University

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