Asia Tillman
Wadesboro,NC
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist
Travel
10.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Certified Nursing Assistant
Wadesboro Health and Rehab
02.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Dietary Aide
Wadesboro Health and Rehab
02.2023 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Customer Service Representative/Call Center
Continuum Global Solutions
08.2021 - 12.2021
- Take inbound phone calls and speak with clients and transfer call's as well as document each call and customer support
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
trained nursing assistant
autumn care marshville
06.2020 - 02.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Habilitation Technician
BAYADA Home Health Care
02.2019 - 03.2020
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Transported residents to and from appointments and other activities to encourage mobility.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
Education
High school diploma - Human Resource Development
South Piedmont Community College
Wadesboro, NC01.2017
High school diploma -
Anson Early College
Polkton, NC06.2016
Skills
- Typing
- Alzheimer's Care
- Dementia Care
- Personal Assistant Experience
- Meal Preparation
- Patient Care
- Senior Care
- Caregiving
- Hospice Care
- Memory Care
- Home Care
- Medication Administration
- Cleaning Experience
- Food Preparation
- Hospital Experience
- Laundry
- Nursing
- Vital Signs
- Microsoft
- Venipuncture
- Order of draw
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- Blood collection techniques
- Specimen labeling procedures
- Capillary puncture
Certification
- CPR Certification
- First Aid Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Phlebotomist
Travel
10.2024 - Current
Certified Nursing Assistant
Wadesboro Health and Rehab
02.2023 - Current
Dietary Aide
Wadesboro Health and Rehab
02.2023 - Current
Customer Service Representative/Call Center
Continuum Global Solutions
08.2021 - 12.2021
trained nursing assistant
autumn care marshville
06.2020 - 02.2021
Habilitation Technician
BAYADA Home Health Care
02.2019 - 03.2020
High school diploma -
Anson Early College
High school diploma - Human Resource Development
South Piedmont Community College