Asiajiuna James
Houston,TX
Summary
Dynamic customer service professional with extensive experience at Alorica (Verizon), excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through effective complaint handling and process improvements. Proficient in Microsoft Excel, with a strong ability to analyze feedback and implement strategies that boost operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica (Verizon)
2024.06 - 2026.03
- Delivered exceptional customer service by resolving inquiries and issues promptly.
- Utilized CRM systems to document customer interactions and track resolutions effectively.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
- Trained new representatives on company policies and procedures, ensuring consistency in service quality.
- Analyzed customer feedback to identify trends, contributing to process improvement initiatives.
- Managed escalated complaints efficiently, maintaining professionalism under pressure.
- Developed comprehensive knowledge of Verizon products and services to address customer needs accurately.
- Implemented strategies for improving response times, resulting in enhanced operational efficiency.
Warehouse Associate
Berry Plastics
2021.04 - 2023.05
- Managed inventory control processes to ensure accurate stock levels and efficient order fulfillment.
- Operated forklifts and pallet jacks to safely transport materials within warehouse environment.
- Implemented safety protocols, minimizing workplace accidents and enhancing employee safety awareness.
- Collaborated with team members to streamline workflow, improving efficiency in daily operations.
- Conducted regular inspections of equipment to ensure compliance with safety standards and regulations.
- Oversaw loading and unloading of shipments, ensuring timely delivery to distribution points.
- Developed process improvements that reduced waste and optimized resource utilization in the warehouse.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Delivery Courier
Bumper To Bumper Auto Parts
2020.02 - 2022.09
- Delivered auto parts efficiently to various locations, ensuring timely service and customer satisfaction.
- Maintained accurate records of deliveries and inventory management using tracking software.
- Conducted vehicle inspections to ensure safety and compliance with company standards.
- Communicated effectively with team members to coordinate delivery schedules and routes.
- Assisted in loading and unloading of goods, optimizing space utilization in delivery vehicles.
- Resolved customer inquiries promptly, enhancing overall client experience and loyalty.
- Adhered to safety protocols during transportation, minimizing risks associated with logistics operations.
Assistant Manager of Operations
SUBWAY®Restaurants
2018.07 - 2021.01
- Streamlined daily operations, ensuring efficient workflow and adherence to company policies.
- Trained staff on operational procedures, enhancing team performance and service quality.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Implemented cost-control measures, improving overall financial performance of the restaurant.
- Developed training materials for new hires, facilitating onboarding and knowledge retention.
- Fostered positive team environment through effective communication and conflict resolution strategies.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
Education
High School Diploma -
West Monroe Highschool
West Monroe, LA05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Complaint resolution
Timeline
Customer Service Representative
Alorica (Verizon)
2024.06 - 2026.03
Warehouse Associate
Berry Plastics
2021.04 - 2023.05
Delivery Courier
Bumper To Bumper Auto Parts
2020.02 - 2022.09
Assistant Manager of Operations
SUBWAY®Restaurants
2018.07 - 2021.01
High School Diploma -
West Monroe Highschool