Asia K. Jackson
Duluth,GA
Summary
Collaborative and insightful leader with expert team leadership, planning and organizational skills dedicated to promote organizational efficiency. Highly effective at educating people at all different skill levels while equipping employees to independently handle daily functions and meet customer needs. Diligent and exceptional talent delivering multi-modal training across functions to improve knowledge, performance, and management abilities with a results-driven approach.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Area Manager II
Amazon
Doraville, GA
06.2021 - Current
- Facilitate daily learning and training, hands-on and virtual, as the site’s learning point-of-contact while partnering with the site’s learning team to coordinate the appropriate re-training for up to 50 associates per shift on safety and quality compliance standards.
- Lead and instruct a weekly Tier III development class that focuses on personal and professional development, understanding and bridging cost and quality metrics, effective coaching & feedback of associates, employee engagement, inclusion & diversity, and managing tough conversations.
- Created a quip quality management tracker that reduced quality faults by 35%.
- Launched a leadership engagement team in Q3 2022 leading to increased production attendance by 10.67% by Q4 2022.
Elementary Teacher
Clark County School District, CCSD
Las Vegas, NV
08.2018 - 07.2021
- Instructed and interacted with 30 students, independently and in small groups, using distance education technologies, primarily Canvas, Google Meet, Google Classroom, and e-mail.
- Evaluated individual student abilities and created math and reading action plans based on current level and desired growth goals to support preparedness for transition to next grade level.
- Implemented individualized learning plans to small groups that led to an overall increase of writing assessment scores from 32% to 71%.
- Boosted 2019-2020 MAP reading scores, from August to December, for English Language Learners by 69%.
Virtual Summer Camp Manager
Teach For America
Las Vegas, NV
07.2020 - 07.2020
- Developed and implemented online activities for twenty local students to reinforce fourth-grade CCSS concepts.
- Planned and delivered daily reading instruction in a virtual format via Google Meet, utilizing Google Sites as needed for student content.
- Provided structure and development opportunities for three incoming corps members to fulfill the teaching practicum requirements necessary for licensure and gain experience leading instruction prior to the fall semester.
Retail Sales Supervisor
DSW
Alpharetta, GA
04.2017 - 05.2018
- Educated and coached 20 sales associates on strategies for accommodating dissatisfied customers, challenging situations, and in successful strategies to meet operational and sales targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer rewards sign-up by 22%.
- Assisted store management with the planning and preparation of work schedules and kept records of employees' work schedules and timecards.
Hiring Manager
Zaxby’s
Snellville, GA
01.2014 - 04.2017
- Served as a network between 8 managers and 70 employees by handling questions, interpreting and administering policies and procedures, and helping resolve staffing challenges.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Developed and executed new training system for menu knowledge leading to 90% employee retention and 98% order accuracy.
- Trained and continuously supported 40 employees to meet operational and sales targets.
- Networked with local community college to leverage resources, recruit employee candidates, and build community partnerships.
Education
Master of Education - Curriculum & Instruction
University of Nevada
Las Vegas, NV 08.2018 - 08.2020
Master of Science - Organizational Leadership
Brenau University
Gainesville, GA 08.2017 - 04.2020
Bachelor of Arts - Psychology
Agnes Scott College
Decatur, GA 08.2012 - 05.2016
Skills
Employee relations and conflict resolution
Performance tracking proficiency
Report writing experience
Excellent interpersonal skills
Employee training
Timeline
Area Manager II
Amazon
06.2021 - Current
Virtual Summer Camp Manager
Teach For America
07.2020 - 07.2020
Master of Education - Curriculum & Instruction
University of Nevada
08.2018 - 08.2020
Elementary Teacher
Clark County School District, CCSD
08.2018 - 07.2021
Master of Science - Organizational Leadership
Brenau University
08.2017 - 04.2020
Retail Sales Supervisor
DSW
04.2017 - 05.2018
Hiring Manager
Zaxby’s
01.2014 - 04.2017
Bachelor of Arts - Psychology
Agnes Scott College
08.2012 - 05.2016