Summary
Overview
Work History
Education
Skills
Timeline
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KEVIN ASAI

Canton,MI

Summary

Dedicated team player focused on providing exceptional customer support, skilled in managing concerns and resolving conflicts to ensure maximum customer satisfaction. Eager to expand knowledge and skills to enhance overall efficiency as a valued staff member.

Overview

7
7
years of professional experience

Work History

Member Service Representative

Planet Fitness
10.2024 - Current
  • Company Overview: Planet Fitness is a gym made for everyone to feel comfortable in, with over 2,600 locations worldwide and growing.
  • Assisted members with billing, gym policies, and system issues by addressing concerns related to it.
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Resolved member issues through thorough communication and understanding.
  • Various cleaning tasks throughout the day to make sure the gym meets public standards.
  • Dealt with problematic members and focused on de-escalation tactics.

Video Editor / Freelance Illustrator

Pixiv / Twitter
01.2024 - 07.2024
  • Company Overview: Pixiv and Twitter allow for various artists to share their works with others.
  • Worked as a freelance video editor and illustrator, contributing unique designs and illustrations to clients across various social platforms using Photoshop and Clip Studio Paint.
  • Collaborated with other artists on various art projects and installations.
  • Applied artistic techniques in drawings and illustrations to add excitement, focus, and depth.
  • Managed social media accounts to boost growth and presence across platforms.
  • Understood client's artistic vision and maintained alignment with vision throughout editing process.

General Merchandise

Target
10.2020 - 06.2021
  • Company Overview: Target is a US-based general merchandise retailer that sells a wide range of products, including clothing, electronics, toys, groceries, and more.
  • Responsible for many areas of the store, including inventory, pricing, and guest service, while ensuring optimal product presentation and availability for customers.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Assisted other team members by cross-training in various areas, to provide additional support when needed.

Mover

Nippon Express
03.2018 - 03.2020
  • Company Overview: Nippon Express is a Japanese Logistics company responsible for transporting goods for customers primarily for those moving from the U.S to Japan or vice-versa.
  • Responsibilities included packaging and handling various home goods, taking inventory of supplies, and warehouse duties.
  • Regularly spoke Japanese to customers not fluent in English to ensure clear communication and enhance customer service satisfaction.
  • Made sure customers were satisfied and aware with every item transported to avoid any liability issues or personal claims.

Education

Bachelor's - Criminal Justice

Eastern Michigan University
Ypsilanti, MI
04.2020

Skills

  • Communication skills
  • Customer Service
  • Inventory management
  • Warehouse duties
  • Member correspondence
  • Issue resolution
  • Payment processing
  • Workflow optimization
  • Relationship building

Timeline

Member Service Representative

Planet Fitness
10.2024 - Current

Video Editor / Freelance Illustrator

Pixiv / Twitter
01.2024 - 07.2024

General Merchandise

Target
10.2020 - 06.2021

Mover

Nippon Express
03.2018 - 03.2020

Bachelor's - Criminal Justice

Eastern Michigan University

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KEVIN ASAI