Asiyah Rosario
Martinsburg
Summary
Results-driven professional with over three years of experience in fast-paced environments, enhancing customer satisfaction through effective communication and tailored recommendations. Expertise in cash handling, inventory management, and event organization. Ready to contribute skills in a role that promotes growth and development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/Server
Big Timber Hatchet House & Sports Bar
Martinsburg
04.2025 - 10.2025
- Crafted and served diverse cocktails, beers, and wines, enhancing guest satisfaction in fast-paced bar environment.
- Provided exceptional customer service by engaging guests and anticipating needs.
- Handled cash transactions and processed payments accurately, ensuring smooth operation of service using POS system.
Front Desk Clerk
The Gideon Putnam
Saratoga Springs
06.2024 - 08.2024
- Delivered exceptional customer service, enhancing guest interactions and contributing to higher guest satisfaction.
- Produced room key cards efficiently, facilitating seamless guest access and ensuring timely room readiness.
- Organized guest paperwork and billing accurately, maintaining compliance with resort policies.
Administrative Assistant
AllPro Janitorial Facilities
Saratoga Springs
06.2024 - 07.2024
- Managed employee time tracking and payroll submissions to ensure accurate and timely processing.
- Processed work orders to maintain operational continuity and support timely service delivery.
- Streamlined time sheet calculations, ensuring accurate payroll submissions and reducing
processing time by 30%.
Customer Service Representative
Penda Aiken Inc/TTEC
Malta
12.2023 - 05.2024
- Managed inbound calls, resolving customer queries efficiently for Tollsbymail and EZ
Pass NY. - Addressed customer inquiries promptly and effectively, contributing to enhanced satisfaction levels.
- Updated customer accounts accurately to maintain data integrity and support seamless service delivery.
Housekeeper/ Front Desk
The Hotel Saratoga
Saratoga Springs
10.2023 - 12.2023
- Collaborated with housekeeping to guarantee timely room availability and enhance operational efficiency.
- Performed thorough cleaning and inspection of rooms to meet quality standards prior to guest arrivals.
- Maintained accurate filing of guest paperwork and billing to ensure compliance with resort policies.
Inbound Contact Representative 2
Humana/CarePlus
Albany
06.2023 - 10.2023
- Handled inbound calls for CarePlus Health Plans Individual Medicare and conducted outbound follow-ups on pending member inquiries.
- Resolved member grievances to improve satisfaction and ensure compliance with regulations.
- Documented member inquiries and resolutions to align with CMS compliance standards.
Housekeeper
Homewood Suites by Hilton
Saratoga Springs
01.2023 - 06.2023
- Inspected and cleaned rooms to uphold high standards of guest satisfaction.
- Maintained cleanliness of guest rooms and common areas daily.
- Maintained cleanliness of lobby and common areas, ensuring well-stocked supplies for guest comfort.
- Stocked and organized housekeeping supplies efficiently.
- Assisted in training new housekeeping staff on procedures.
Lead Operator
Hinduja Global Solutions
Martinsburg
05.2022 - 12.2022
- Handled inbound calls for Humana Individual Medicare, addressing client inquiries to enhance satisfaction.
- Facilitated call support for advocates, strengthening their effectiveness in member interactions.
- Evaluated advocate phone calls, providing constructive feedback to enhance communication skills.
Patient Care Assistant
SHC WVUHS Home Care
Martinsburg
02.2022 - 05.2022
- Collaborated with nurses and healthcare professionals to facilitate effective patient care delivery.
- Supported patients in daily living activities and personal hygiene to promote comfort and independence.
- Delivered companionship and emotional support to foster positive patient experiences.
Education
Associate's in Business - Management
Shepherd University
Shepherdstown, WV04-2028
Associate of Applied Science - Mortuary Science
Hudson Valley Community College
Troy, NY04-2027
High School Diploma -
Hedgesville High School
Hedgesville, WV05-2022
Skills
- Customer Service
- Phone Etiquette
- Time Management
- Organizational Skills
- Data Entry
- Typing
- Accounts Receivable
- Payroll
- Financial reporting
- Microsoft Applications
Certification
CPR/ AED
Timeline
Bartender/Server
Big Timber Hatchet House & Sports Bar
04.2025 - 10.2025
Front Desk Clerk
The Gideon Putnam
06.2024 - 08.2024
Administrative Assistant
AllPro Janitorial Facilities
06.2024 - 07.2024
Customer Service Representative
Penda Aiken Inc/TTEC
12.2023 - 05.2024
Housekeeper/ Front Desk
The Hotel Saratoga
10.2023 - 12.2023
Inbound Contact Representative 2
Humana/CarePlus
06.2023 - 10.2023
Housekeeper
Homewood Suites by Hilton
01.2023 - 06.2023
Lead Operator
Hinduja Global Solutions
05.2022 - 12.2022
Patient Care Assistant
SHC WVUHS Home Care
02.2022 - 05.2022
Associate's in Business - Management
Shepherd University
Associate of Applied Science - Mortuary Science
Hudson Valley Community College
High School Diploma -
Hedgesville High School