Asiye Asuman Akkus
Edmond,OK
Summary
Certified Salesforce Developer and Administrator with over 4 years of experience across Sales, Service, Education, and Experience Cloud. Adept at delivering declarative and programmatic solutions using Apex, Lightning Web Components (LWC), OmniStudio, Flows, and API integrations. Skilled in building scalable solutions, optimizing business processes, and providing actionable insights through reports, dashboards, and analytics. Experienced in Education Cloud and Experience Cloud implementations to support student, faculty, and community engagement. Strong administrative capabilities in user management, security and sharing, validation rules, formula fields, Flows, and data management, with expertise in designing custom object models, master-detail relationships, and junction objects while maintaining data integrity. Proven ability to work in Agile/Scrum environments, demonstrating problem-solving skills and the ability to multitask effectively in fast-paced settings.
Experienced with application development, including designing, coding, and testing software. Utilizes programming languages and development tools to create efficient and reliable applications. Knowledge of software architecture and team collaboration to ensure successful project delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Salesforce Application Developer / Administrator
The University of Oklahoma
US
07.2023 - Current
- Developed and deployed 20+ backend classes, triggers, Lightning Web Components, and unit tests, achieving and maintaining 85%+ code coverage across custom features.
- Implemented REST and SOAP API integrations to connect Salesforce with external systems, reducing manual data entry by approximately 40% and improving data accuracy.
- Optimized complex database queries and data operations, improving system performance and reducing execution time by up to 30% while staying within platform limits.
- Designed and configured 50+ custom objects, fields, roll-up summaries, record types, and junction objects, enabling scalable data architecture and advanced reporting capabilities.
- Built and maintained 30+ automated business processes using Salesforce Flow, replacing legacy workflow rules and process automation tools, reducing manual administrative tasks by 35%.
- Managed Salesforce security model for 100+ users, including profiles, roles, permission sets, organization-wide defaults, and sharing rules, ensuring data compliance and secure access control.
- Created executive-level reports and dashboards, improving leadership visibility into key performance metrics and increasing reporting efficiency by 25%.
- Designed and deployed digital application forms using Salesforce OmniStudio tools to streamline applicant processes, improving user experience and reducing processing time.
- Led and supported environment deployments from sandbox to production, ensuring smooth releases with minimal post-deployment issues.
- Developed and maintained web applications using Java, enhancing user experience and functionality.
- Collaborated with cross-functional teams to gather requirements and implement software solutions.
- Designed database structures and optimized queries for efficient data retrieval and storage.
- Led code reviews to ensure quality standards and fostered best practices among junior developers.
- Implemented automated testing frameworks to improve software reliability and reduce deployment issues.
- Analyzed system performance metrics to identify bottlenecks and recommend improvements for scalability.
- Worked closely with clients throughout the development process to gather feedback, ensuring final products met their expectations.
- Delivered support training to help customers learn key features of applications.
- Spearheaded migration of legacy systems to modern architectures, improving maintainability and integration capabilities.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Collaborated with cross-functional teams to design and develop high-quality applications for various industries.
Salesforce Administrator
EchoIT
US
01.2021 - 01.2023
- Managed 100+ users, roles, and permissions, ensuring secure access and compliance with organizational policies.
- Developed custom objects, fields, formulas, validation rules, and Salesforce Flows, supporting scalable business processes and reducing manual work by 30%.
- Built and maintained 50+ reports, dashboards, and custom applications using Apex and Visualforce, improving visibility into key performance metrics for leadership.
- Performed Salesforce integrations with multiple external systems, increasing data accuracy and reducing duplicate entry by approximately 40%.
- Maintained data quality, security, and system performance, ensuring consistent uptime and reliable reporting across the platform.
- Managed sandbox-to-production deployments using Gearset and Change Sets, completing releases with minimal post-deployment issues and reducing errors by 20%.
Substitute Teacher
Fort Smith School District & Edmond School District
AR & OK
01.2016 - 01.2020
- Taught over 100 students in elementary, middle, and high school across multiple subjects, including Math, Science, and Language Arts.
- Developed and delivered lesson plans for 3 grade levels, improving student engagement and academic performance.
- Adapted teaching methods to class sizes of 20–30 students, supporting diverse learning styles and needs.
- Monitored and assessed student progress, contributing to an average 15% improvement in test scores over the academic year.
- Implemented classroom management strategies to maintain a positive learning environment.
English & Mathematics Teacher
Pinar College
Turkey
01.2014 - 01.2016
- Taught 4th-grade students; conducted educational projects and collaborated on curriculum development.
Assistant Leadership – Sales Department
JC Penney
LA, US
02.2013 - 03.2014
- Led a team of 10+ staff members in daily store operations, improving efficiency and customer service.
- Organized merchandise for over 500 SKUs, ensuring accurate inventory and optimal product placement.
- Trained staff on sales programs and best practices, resulting in a 15% increase in monthly sales and higher customer satisfaction.
- Coordinated team schedules and task delegation, reducing operational delays by 20%.
- Maintained accurate inventory records using point-of-sale systems to ensure stock availability.
Accountant
TGA
Turkey
01.2008 - 01.2012
- Prepared monthly and quarterly financial reports for a portfolio of $5M+, improving accuracy and timeliness of executive decision-making.
- Conducted financial analysis, forecasting, and risk assessment, identifying cost-saving opportunities that reduced expenses by 10–15% annually.
- Provided guidance on cost reduction, revenue enhancement, and profit optimization, contributing to a 12% increase in overall profitability.
- Streamlined reporting processes, reducing preparation time by 20% while maintaining compliance with accounting standards.
Stockbroker & Financial Advisor
Sekerbank
Turkey
01.2004 - 02.2007
- Managed over 100 customer loan, account, and investment portfolios, providing tailored consultations to optimize client financial outcomes.
- Delivered training to 20+ employees on customer service and banking procedures, improving team performance and service quality.
- Achieved top performance recognition for customer service, increasing client satisfaction scores by 15% and contributing to branch revenue growth.
- Assisted clients in financial planning and investment decisions, resulting in a 10% increase in cross-sell products per client.
- Executed high-value trades efficiently, ensuring optimal execution prices for client portfolios.
- Analyzed market trends to develop strategic investment recommendations for clients.
Education
M.D. - Business Administration And Management
Harding University
Searcy, AR, US03-2014
Bachelor’s Degree - Finance & Economics
Suleyman Demirel University
Isparta, Turkey04-2006
Skills
- Salesforce / Admin & Development
- Apex, Apex Triggers, Asynchronous Apex, Trigger Framework
- Lightning Web Components (LWC)
- OmniStudio: Integration Procedures, DataRaptors
- Flows, Process Builder, Validation & Duplicate Rules
- Reports & Dashboards
- Master-Detail & Lookup Relationships, Junction Objects
- Record Types, Page Layouts, Security: Profiles, Roles, Permission Sets, Sharing Rules, OWD
- Integration & Data Management
- REST & SOAP API Integrations
- SOQL & SOSL Queries
- Data Loader, Data Import Wizard
- Deployment: Change Sets, Copado, Gearset
- Tools & Collaboration
- VS Code, Developer Console, Workbench,Omnistudio
- Jira, Agile/Scrum Methodology
Accomplishments
- Designed and implemented complex Salesforce Flow automations, replacing legacy Workflow Rules and Process Builders to improve system performance, scalability, and maintainability.
- Built and optimized custom solutions using Lightning Web Components (LWC) to enhance user experience and streamline business processes such as effort reporting and application management.
- Improved Apex code quality and increased test coverage by refactoring legacy classes and implementing structured unit testing practices.
- Led duplicate management and data integrity initiatives across Contact and Application objects, ensuring clean and reliable reporting.
- Designed and implemented Experience Cloud solutions to provide applicants with real-time visibility into their application status and progress.
- Built scalable data models including junction objects and automated record association using Flow to support complex reporting requirements.
- Collaborated with project managers and cross-functional stakeholders to translate business requirements into secure, scalable Salesforce solutions.
- Supported version control best practices by contributing to Git-based deployment processes and structured release management.
Certification
- Salesforce Certified Administrator
- Salesforce Advanced Administrator
- Salesforce Platform Developer I
- Salesforce Certified Associate
- Salesforce Certified OmniStudio Developer
- Salesforce Certified AI Associate
- Salesforce Certified AI Specialist
Languages
English
Professional Working
Timeline
Salesforce Application Developer / Administrator
The University of Oklahoma
07.2023 - Current
Salesforce Administrator
EchoIT
01.2021 - 01.2023
Substitute Teacher
Fort Smith School District & Edmond School District
01.2016 - 01.2020
English & Mathematics Teacher
Pinar College
01.2014 - 01.2016
Assistant Leadership – Sales Department
JC Penney
02.2013 - 03.2014
Accountant
TGA
01.2008 - 01.2012
Stockbroker & Financial Advisor
Sekerbank
01.2004 - 02.2007
M.D. - Business Administration And Management
Harding University
Bachelor’s Degree - Finance & Economics
Suleyman Demirel University
I have earned 7 certifications related Salesforce.
Salesforce Certified Agentforce Specialist Agentforce
Salesforce Certified Omnistudio Developer Industry Solutions
Salesforce Certified Platform Administrator Salesforce Platform
Salesforce Certified Platform Administrator II Salesforce Platform
Salesforce Certified Platform Developer Salesforce Platform
Salesforce Certified Platform Foundations Salesforce Platform
Salesforce Certified AI Associate Agentforce