Aslisa Smith
Fort Worth,TX
Summary
Dynamic Community Health Worker with a proven track record at Oak Street Health, excelling in case management and health advocacy. Skilled in patient assessment and community outreach, I effectively coordinated care for complex cases, enhancing access to services for underserved populations, while fostering strong relationships with local organizations.
Overview
10
10
years of professional experience
Work History
Community Health Worker
Oak Street Health
01.2023 - Current
- Performed regular home visits to assess living conditions, identify potential hazards or risks, and provide necessary interventions.
- Managed complex cases involving multiple comorbidities by coordinating referrals to specialists, and ensuring continuity of care.
- Participated in community outreach initiatives aimed at improving access to healthcare services for underserved populations.
- Developed strong relationships with local organizations and resources to facilitate referrals for additional support services, as needed.
- Maintained accurate documentation of patient assessments, interventions performed, outcomes achieved, and follow-up plans implemented.
- Facilitated support groups for individuals dealing with chronic illnesses or mental health challenges.
- Advocated for patients' rights and access to quality healthcare services within the community.
Front desk Receptionist
Great Lakes Dental Partners
04.2020 - 06.2022
- Managed front desk operations and greeted patients with professionalism.
- Scheduled appointments and coordinated patient flow efficiently.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Collaborated with dental staff to enhance patient experience.
Customer Service Representative
LIBERTY Dental Plan
03.2019 - 03.2020
- Processed claims efficiently using internal database and management systems.
- Assisted customers with inquiries regarding dental plan benefits and coverage.
- Educated members on eligibility requirements and enrollment procedures.
- Documented interactions accurately in the customer relationship management system.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Manager
Northwest Administrators, Inc.
01.2016 - 01.2019
- Managed office operations and ensured smooth workflow across departments.
- Coordinated schedules and meetings for staff and upper management.
- Implemented filing systems to improve document organization and retrieval.
- Oversaw inventory management and ordered supplies as needed.
- Trained new employees on company policies and office procedures.
- Delegated work to staff, setting priorities and goals.
Education
High school or equivalent -
Wendell Phillips High School
Chicago, IL06.2002
Skills
- Case management
- Community outreach
- Patient assessment
- Documentation management
- Customer relationship management
- Appointment scheduling
- Active listening
- Health advocacy
- Team collaboration
References
References available upon request.
Timeline
Community Health Worker
Oak Street Health
01.2023 - Current
Front desk Receptionist
Great Lakes Dental Partners
04.2020 - 06.2022
Customer Service Representative
LIBERTY Dental Plan
03.2019 - 03.2020
Office Manager
Northwest Administrators, Inc.
01.2016 - 01.2019
High school or equivalent -
Wendell Phillips High School
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