Asma Adam
Seattle,WA
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aden Adde International Airport
01.2022 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Daycare Assistant
Orphanage Of Somalia
08.2021 - 01.2022
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
Caregiver
Bu'aale Homecare
02.2020 - 06.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
High School Diploma -
Bu'aale School
SomaliaSkills
- Respectful and Compassionate
- Time Management
- Dependable and Responsible
- Patient Care
- Daily living assistance
- Elderly Care
- Emotional Support
- Strong Ethics
- Flexible Schedule
- Verbal and written communication skills
Languages
English
Full Professional
Swahili
Professional Working
Somali
Native or Bilingual
Timeline
Customer Service Representative
Aden Adde International Airport
01.2022 - 05.2022
Daycare Assistant
Orphanage Of Somalia
08.2021 - 01.2022
Caregiver
Bu'aale Homecare
02.2020 - 06.2021
High School Diploma -
Bu'aale School
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