Asma Khanom
BROOKLYN,NY
Overview
2
2
Languages
9
9
years of professional experience
Work History
Manager
Dunkin' Donuts
Brooklyn, New York
04.2017 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and supervised staff to maintain high service standards and teamwork.
- Implemented inventory control measures to optimize product availability and reduce waste.
- Developed schedules to ensure adequate staffing during peak hours and special events.
- Monitored financial transactions to maintain accuracy in cash handling procedures.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints swiftly to maintain a positive dining experience for patrons.
- Coordinated promotional efforts to enhance store visibility and customer engagement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Master of Arts - Social Work
National University,Bangladesh
Lalmitia Mohila Collage07-2012
Skills
- Staff training
- Inventory management
- Financial monitoring
- Compliance enforcement
- Customer service
- Sales promotion
- Scheduling optimization
- Conflict resolution
- Staff training and development
- Sales techniques
- Communication skills
Languages
English
Full Professional
Bengali
Full Professional
Timeline
Manager
Dunkin' Donuts
04.2017 - Current
Master of Arts - Social Work
National University,Bangladesh