Asmaa Victor
Logistics & Customer Service
PA
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Logistics coordinator position. Ready to help the team achieve company goals. A strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with a determined and decisive nature. I am Proficient in handling complex customer issues and promoting positive experiences. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
Work History
Logistics Lead Coordinator, Customer Service Rep
Veho Tech Inc.
09.2021 - 10.2023
- Creating better and faster processes for start-up programs using, Sheets and Excel
- Finding errors and flaws in systems that create duplicates and cause errors - Providing information and having control as a coordinator
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and missing cargo units.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Assisted in the development and implementation of logistic driver policies and procedures to provide a roadmap for daily operations.
- Generated monthly performance reports to track and analyze shipping trends for end-of-week reports.
- Created data reports for management to provide insights into logistics operations and performance.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
Sales Associate
Rite Aid
04.2017 - 08.2019
- Ensure proper identification when selling tobacco products
- Maintain a safe and clean work environment
- Prepared merchandise for the sales floor by pricing or tagging. Completed inventory counts
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Used in-store system to locate inventory and place special orders for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Back end Associate
Burlington Coat Factory
10.2021 - 01.2022
- Receiving including Preparing and Processing all merchandise
- Tagging merchandise for the sales floor - Backroom cleanliness
- Maintained a clean and organized stockroom by sweeping, mopping, and removing empty boxes.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Organized merchandise on the floor, priced items with scan guns, and switched price tickets according to promotional sales and sale expiration dates.
- Worked varied hours to meet seasonal and business needs.
Personal Store Shopper
Amazon
09.2022 - 12.2023
- Used detail-oriented skills for customer items - Handled CT scan devices - Packaged and sealed food and produce for outbound shipping.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Tracked substitutions and informed customers of changes.
- Selected best-quality perishable items such as meat and produce.
Cashier
Walmart
09.2019 - 05.2020
- Assisted customers with self check out services
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering the store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Cleaned and sanitized the cashier workstation and scanning area.
Education
High School Diploma -
OIC Career And Academic Development Institute
Philadelphia08.2019
No Degree - Sterile Processing Technology
Deraj Medical Career Training
Philadelphia, PA08.2024
Skills
- Logistics Oversight
- Skilled in Excel, Microsoft, Google
- Complaint Resolution
- Staff Training
- Money Handling Abilities
- Data Entry
- Returns, Order and Delivery Processing
- Shipping and Receiving
- Operational Oversight
- Inventory
- Cash Register Operation
- Order Fulfillment
Timeline
Personal Store Shopper
Amazon
09.2022 - 12.2023
Back end Associate
Burlington Coat Factory
10.2021 - 01.2022
Logistics Lead Coordinator, Customer Service Rep
Veho Tech Inc.
09.2021 - 10.2023
Cashier
Walmart
09.2019 - 05.2020
Sales Associate
Rite Aid
04.2017 - 08.2019
High School Diploma -
OIC Career And Academic Development Institute
No Degree - Sterile Processing Technology
Deraj Medical Career Training
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