Aspen Dorfner
Buckley,WA
Summary
Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling products and services and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to any new role and make lasting positive impact on business operations.
Overview
10
10
years of professional experience
Work History
Barista
Bigfoot Java
06.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Bakery Clerk
Safeway
10.2019 - 07.2022
- Provided excellent customer service to foster satisfaction and loyalty.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Starbucks Manager
Safeway
10.2015 - 03.2019
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Collaborated with District Manager to discuss future adjustments to increase sales and operational efficiency.
- Designed long-term schedules for 3-4 daily shifts and 10 employees using Empower.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
Barista
Safeway
10.2014 - 10.2015
- Greeted customers daily, answered questions and recommended drinks and pastries.
- Created hand-crafted beverages based upon customer preferences, resulting in increased in sales.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Cleaned and sanitized work areas, utensils and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
Education
High School Diploma -
Graham Kapowsin High School
Graham, WA06.2012
Skills
- Health department regulations
- Sales processing
- POS system expertise
- Cash register operation
- Accurate order fulfillment
- Planning and coordination
- Inventory management
- Team building
- Problem resolution
- Customer service
- Communications
- MS Office
- Team management
- Supervision
Timeline
Barista
Bigfoot Java
06.2022 - Current
Bakery Clerk
Safeway
10.2019 - 07.2022
Starbucks Manager
Safeway
10.2015 - 03.2019
Barista
Safeway
10.2014 - 10.2015
High School Diploma -
Graham Kapowsin High School
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