Aspen Edgar

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Cultivated warm relationships with regular customers.
• Served food and beverages promptly with focused attention to customer needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Sought out opportunities to improve store appearance and operations in between assigned overnight work.
• Completed and filed daily store close reports for management and transitioned system to new business day.
• Kept drawer accurate by carefully processing new transactions and giving out correct change.
• Maintained strict security protocols to protect cash, customers, and store assets.
• Delivered expert, friendly service to serve every customer need.

*A note to add: Took breaks to work other places but always went back until the store got new owners*

• Responded to customer requests for products, services, and company information.
• Delivered prompt service to prioritize customer needs.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Documented and detailed calls and complaints using call center's CRM database.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Addressed customer account discrepancies and concerns.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Detailed payment options and explained price, receipt and billing details to customers.

• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Worked different stations to provide optimal coverage and meet production goals.
• Operated register to process payments and collect cash payment for order totals.