Aspen Fackrell
Bluffdale,UT
Summary
Dynamic leader with proven track record at Starbucks, enhancing customer experience and streamlining operations. Skilled in team management and decision-making, adept at handling customer complaints and fostering relationships. Demonstrated ability to maintain composure under pressure, driving team performance and customer service excellence.
Overview
6
6
years of professional experience
Work History
Shift Leader Manager
Starbucks
02.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
Warehouse Worker
Amazon
03.2020 - 01.2021
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Sales Associate
Beaches Tanning Center
01.2019 - 01.2020
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Summit Academy High School
Bluffdale, UT05.2018
Skills
- Team Management
- Punctual and Reliable
- Cash Handling
- Handling Customer Complaints
- Decision-Making
- Relationship Building
- Active Listening
- Computer Skills
- Teamwork
- Customer Service
Timeline
Shift Leader Manager
Starbucks
02.2021 - Current
Warehouse Worker
Amazon
03.2020 - 01.2021
Sales Associate
Beaches Tanning Center
01.2019 - 01.2020
High School Diploma -
Summit Academy High School