College Student, Pursuing Bachelor's in Business Management and Entertainment
Aspen Goeltz
Texas Roadhouse
Honolulu,HI
Summary
Hospitality professional with experience in high-volume restaurant environments, bringing strong interpersonal skills, personalized guest service, suggestive selling, adaptability, and attention to detail in a fine-dining setting.
7
Years of experience
Work History
Server
1 Year 3 Months- Delivered attentive, personalized service by quickly identifying guest preferences and adapting my communication and service approach to create a welcoming and memorable dining experience.
- Cultivated interpersonal skills to create genuine connections with diverse guests, enhancing their overall dining experience through professionalism and attention to detail.
- Utilized suggestive-selling and upselling techniques to recommend beverages, appetizers, entrées, and desserts tailored to guest preferences, increasing satisfaction.
- Collaborated closely with front-and-back of house team members to ensure seamless, well-timed service.
- Coordinated with front-and-back of house team members to deliver seamless service, resulting in a well-timed dining experience for guests.
Internship
2 Months- Oversaw production processes to enhance efficiency and meet deadlines.
- Recorded daily retail sales data in QuickBooks to ensure accurate financial tracking
- Generated customer invoices to facilitate prompt payment and maintain cash flow.
- Prepared tax documentation to support accurate financial reporting.
- Conducted inventory audits to ensure accuracy and availability of products.
- Assisted in different areas to learn processes and team dynamics.
Server
5 Months- Managed multiple tables in fast-paced environment, ensuring attentive guest service and enhancing overall dining experience.
- Honed multitasking, order accuracy, and guest communication skills to meet diverse customer needs.
- Collaborated with kitchen staff to ensure timely service and satisfaction for all guests.
Landscaper/lawncare
3 Months- Safely drove brand new company vehicle with trailer every day carrying upwards of $45,000 in equipment while demonstrating responsibility and reliability.
- Adapted communication style to effectively meet diverse customer needs.
- Delivered comprehensive lawn care services while ensuring timely completion of assignments.
- Coordinated job management by assigning tasks to crew members and overseeing project completion.
Concrete Finisher
3 Years 2 Months- Acquired comprehensive knowledge of concrete applications and techniques.
- Developed understanding of various construction methods and materials.
- Interpreted customer ideas and executed concrete designs to meet client expectations.
- Assisted experienced concrete workers on various projects during summer 2019.
- Contributed to concrete finishing tasks during summer 2020 under supervision.
- Engaged in concrete finishing and labor tasks from summer 2021 to 2022.
Education
Associate of Applied Science - Business Management
Completed
Certificate - Sales and Marketing C.A.S
Completed
Bachelor of Science - Business Management And Entertainment
- Senior year pursuing my bachelor’s in business management and entertainment
- GPA: 3.5
Skills
Point of sale management
Business integrity
Exceptional customer service
Team Collaboration
Guest engagement
Cash handling
Adaptable Communication
Work ethic
Leadership
Strong work ethic
Business Ethics
Interpersonal Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Graduated with a 3.6 GPA and presidential honors.
- 3.5 GPA with continued education.
- CAS - Certificate In Sales
- Associates degree in Business Management
Timeline
Server
Texas Roadhouse
05.2025 - 08.2026
Internship
Bitter Root Brewery
02.2025 - 04.2025
Server
Miller Creek Café
05.2024 - 10.2024
Landscaper/lawncare
Montana Maintenance LLC
05.2023 - 08.2023
Concrete Finisher
Aztec Construction
06.2019 - 08.2022
University of Hawaii At Manoa
Bachelor of Science from Business Management And Entertainment
Missoula College, University of Montana
Associate of Applied Science from Business Management
Missoula College, University of Montana
Certificate from Sales and Marketing C.A.S