Aspen Kappel
Burleson
Summary
Dynamic professional with a proven track record at Cefcostores, adept in customer service and critical thinking. Excelled in resolving high-stress disputes, boosting loyalty and sales through empathetic engagement and strategic upselling. Skilled in relationship building, demonstrated by mentoring new hires and enhancing customer relations, contributing significantly to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cefcostores
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Advertising Sales Representative
SA Kids Directory
07.2022 - 10.2023
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Revamped website content to reflect weekly activities.
Education
Churchill Highschool
San Antonio, TXSkills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Detail oriented
Timeline
Customer Service Representative
Cefcostores
07.2024 - Current
Advertising Sales Representative
SA Kids Directory
07.2022 - 10.2023
Churchill Highschool