Aspen Pettit
Newcastle,OK
Summary
Proven Spa Consultant at Glo Tanning, adept in spa management expertise and exceptional customer service, streamlined appointment processes, and spearheaded a training program boosting service quality. Enhanced client satisfaction and hygiene standards, showcasing adaptability and a results-driven approach. Expert in staff development and operational efficiency, contributing to significant business growth. I also help my old volleyball coach with her team for this, and I am efficient in team work, and always having a positive and smiling attitude
Overview
2
2
years of professional experience
Work History
Spa Consultant
Glo Tanning
Moore Oklahoma
08.2024 - Current
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Implemented a comprehensive training program for new hires, ensuring consistent quality across all services provided by the spa team members.
- Coordinated special events and promotions to increase brand awareness and stimulate business growth.
- Implemented rigorous cleanliness and hygiene protocols, maintaining a consistently pristine facility environment.
- Enhanced spa customer satisfaction by implementing new treatment offerings and personalized service options.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated current processes to develop improvement plans.
Kennel Attendant
GreenAcres Dog Boarding
Moore Oklahoma
10.2023 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
- Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
Kennel Attendant
Paws@play
Moore Oklahoma
09.2022 - 10.2023
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
Education
N/A - N/A
Norman North High School
Norman Oklahoma 05.2024
Skills
- Team Leadership and Motivation
- Staff Training and Development
- Health and safety compliance
- Social Media Marketing
- Spa Software Proficiency
- Spa Management Expertise
- Operational Efficiency Improvement
- Marketing and Promotion Strategies
- Appointment Scheduling Systems
- Skincare Treatment Proficiency
- Sales and Revenue Generation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
Timeline
Spa Consultant
Glo Tanning
08.2024 - Current
Kennel Attendant
GreenAcres Dog Boarding
10.2023 - Current
Kennel Attendant
Paws@play
09.2022 - 10.2023
N/A - N/A
Norman North High School