ASSI DIALLO

• Collected, scanned, and updated health insurance information to support revenue cycle and identify insured patients. Promotes veteran registration and encourages MHV use.
• Verify patient identities with two IDs per VA protocols. Integrated health records into CPRS by scanning or updating documents accurately.
• Handles approximately 30 calls promptly, respecting privacy, and providing requested info.
• Interprets VHA Scheduling Directives, ensures accurate scheduling, and trains MSAs.
• Participates in daily huddles and weekly meetings for care planning. Performs additional duties as assigned.
• Outside PACT, communicates requirements for related services like Care in the Community, Health Benefits, ER, and Ward Administration.
• Participates in daily huddles and weekly meetings for care planning. Performs additional duties as assigned.
• Assisted in processing patient records and maintained accuracy and compliance with regulations.
• Verified patient demographics, eligibility, and registration data for accurate medical records.
• Assisted veterans with check-in, wayfinding, and questions about appointments or clinic procedures.

• Performs tasks independently and efficiently, demonstrating self-direction and proficiency in managing a diverse range of responsibilities, including prioritizing and coordinating workload.
• Demonstrates knowledge of medical terminology relevant to the supported outpatient area, enabling effective communication with both clinical and non-clinical staff.
• Schedules and coordinates patient appointments using institutional software in collaboration with healthcare providers. Responsibilities include managing approximately 30 incoming calls, as well as responding to emails, secure messages, and Microsoft Teams communication.
• Provides exceptional customer service in person, over the phone, and through secure messaging, in accordance with medical center policies and patient preferences.
• Regularly communicates with physicians, case managers, and other healthcare professionals, maintaining professionalism and confidentiality while handling sensitive information.
• Demonstrates applied knowledge of medical terminology within the supported outpatient area, enabling effective communication with both clinical and non-clinical staff.

• Coordinated patient appointments and managed scheduling to enhance clinic workflow.
• Assisted in the management of electronic health records to ensure data accuracy and compliance.
• Scheduled patient appointments to maintain clinic efficiency.
• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or communities
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• Collaborate with clinical teams to improve patient access and resolve scheduling issues

• Assisted patients in navigating healthcare services and scheduling appointments efficiently.
• Managed patient inquiries to ensure timely responses and service excellence.
• Streamlined appointment scheduling processes to improve patient flow and reduce wait times.
• Facilitated communication between patients and medical staff to improve care coordination.
• Resolved patient concerns using problem-solving skills, resulting in increased patient satisfaction.
• Streamlined appointment scheduling processes to enhance patient flow and minimize wait times.
• Collaborated with multidisciplinary teams to deliver comprehensive patient care solutions.

• Relevant Coursework:

Executive Leadership, Human Resource Management, Health Information System, Operation Management, Strategic management , Health Economic and Finance

• 3.2 GPA

• Cum Laude Graduate
• 3.5 GPA

May 2017

Bachelor's degree Political Science, French

Georgia State University, Atlanta, GA, United States

Professional Development: Leadership

• Fall 2016 New York Model United Nations
• Fall 2015 New York Model United Nations

Honors, Awards, and recognitions

• 2017 Scholarship recipient for study abroad program Cuba
• 2014 Scholarship recipient at scott Community College
• Honor Thesis: Female Genital Mutilation