Astarjuana Harris
Calumet City,IL
Summary
Dynamic Customer Service Manager at Pete's Fresh Market with a proven track record in staff training and conflict resolution. Successfully enhanced customer satisfaction through strategic service improvements and effective team leadership. Recognized for exceptional problem-solving abilities and maintaining professionalism in high-pressure situations, fostering a positive work environment.
Overview
1
1
Certification
Work History
Customer Service Manager
Petes Fresh market
Calumet City, IL
05.2025 - Current
- Developed and implemented strategies for providing excellent customer service experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Occupational Therapy Assistant
South Suburban College of Cook County
South Holland, IL05-2025
Skills
- Staff training
- Problem solving
- Customer service
- Cash handling
- Skilled trainer
- Effective workflow management
- Conflict resolution and de-escalation
- Team leadership
- patience
Certification
- CPR Certified American Red Cross Expires 09/23/25
Timeline
Customer Service Manager
Petes Fresh market
05.2025 - Current
Associate of Applied Science - Occupational Therapy Assistant
South Suburban College of Cook County
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