Astasha Snell
Midwest City,Oklahoma
Summary
Proven Customer Service Representative at Walmart, adept in problem-solving and critical thinking, excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in active listening, effectively handled escalated calls, achieving satisfactory outcomes. Demonstrates a strong blend of empathy and efficiency, driving positive results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Midwest City High School
Midwest City, OK05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Walmart
04.2023 - Current
High School Diploma -
Midwest City High School