Aster T. Clark
Fitchburg,WI
Summary
Driven and enthusiastic professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, ensuring proper steps of service, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Professional references available upon request.
Overview
11
11
years of professional experience
Work History
Salesperson
Kunes Buick GMC of Stoughton
05.2024 - Current
- Following dealership's sales process and proven seven steps from greeting/diagnostic questions to return business
- Holding Salesperson of the Month nine months of two year tenure
- Most consistent OnStar Activation at Dealership and highest conversion rate through Free Trial Extension
- Consistent highest lead conversion rate and be-back conversion rate
- Working sixty-four day stretch of open-to-close shifts due to staffing
Salesperson
Russ Darrow CDJR of Madison
05.2023 - 05.2024
- Following dealership's sales process and proven seven steps to ensure customer satisfaction
- Learning product knowledge and market trends while earning certifications to provide quality information about features, specifications, and pricing of vehicles
- Negotiation of vehicle price and included Mopar Accessories through first and second pencils
Brewer/Packaging Specialist
ALT Brew
Madison, WI
05.2022 - 05.2023
- Performed same-day brewing, transfer, and packaging on 2bbl system
- Primary responsibility for operation, inspection, and maintanence of four-head DK Advanced Microbottler
- Operating Wisconsin’s only 100% dedicated gluten-free brewing facility
- Part of a two-person team producing an average of 45bbl per month
- Minor Draft Line Maintenance
- Supported marketing, customer service and delivery processes with logistical process improvements and subject matter expertise
Server/Bartender
Cafe Hollander Hilldale
Madison, WI
02.2021 - 11.2021
- Trained servers in nuances of Historical Belgian Beer styles
- Reached new personal single shift sales record of over $1700 and a separate date sales record of over $3000
- Worked multiple sections simultaneously, including up to a full sixteen table section during brunch to dinner service transition
Server/Bartender/MoD/Expo/Prep
The Lone Girl Brewing
Waunakee, WI
02.2020 - 03.2021
- Directly responsible for Expo of Friday Night Fish Fry, resulting in accurate delivery of orders for average of over $12K in business in a five hour shift
- Responsible for cooking, food prep and portioning for last-minute changes to curbside markets in locations in partnership with Karben4
- Creating new organizational systems to ensure accurate order delivery at Friday Night Fish Fry Curbside Markets during Covid-19 related regulatory limits
- Quality Control on Mobile Canning Line
- Numerous other duties across over six restaurant positions, often multiple other than scheduled per day, decided based upon restaurant needs day-of
General Manager
Samba Brazilian Grill/The Side Door Grill and Tap
Madison, WI
05.2018 - 12.2019
- Directly responsible for hiring, training, scheduling, and firing for a staff of over 60
- Leveraged industry connections into a 90% hire rate, reducing turnover from 20% quarterly to 8%
- Oversaw critical fire code updates and emergency structural repairs to a 1907 Historical Building
- Event Coordination for a Brazilian Churrascaria for events of up to 260 people and $25K, resulting in customer satisfaction and yearly rebooking
- Concept to directly running event for Samba’s first Wine Pairing Dinner in six years
- 12% cost reduction for 8 fixed taps and 25 rotating taps at a service industry and craft beer bar
- Designing and implementing new specials and promotional programs, including a renewed social media push built on the “pillar content” paradigm
- Operation of two restaurants simultaneously as sole Front of House Manager for entirety of tenure as General Manager
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
Assistant Brewer
House Of Brews
Madison, WI
01.2018 - 05.2018
- Operating and coordinating a ten barrel contract brewhouse
- Responsible for brewing and packaging process, from mash-in to recirculation carbing and kegging, bottling, and labeling
- Received, vetted, and scaled up client recipes for 10bbl system, including changes to account for water profile and conical fermenter
- Responsible for maintenance and troubleshooting of equipment including two 20bbl conical fermenters, six 10bbl conicals, two 14bbl brite tanks, 8.5 bbl mash tun, and 10.6 bbl boil kettle
Server/Bartender/Shift Lead/"Charlie"
Hopcat Madison
Madison, WI
04.2015 - 05.2018
- Became top-selling beer server quarterly, two years running
- Altered Opening Training Beer Questions Flowchart to better identify customer needs, resulting in new hires having markedly higher beer sales
- Sampled and memorized characteristics of 130-beer taplist and fluctuating bottle list, creating training standard for new servers and bartenders
- Responsible for overall restaurant operations including wait time management, intra-positional coverage and coordination during peak hours including Badger Football Games
- Draft line maintenance for 160 taps across two floors
- Created new intake procedures for delivery day, ensuring better kegroom organization
- Managing space and coordination of a kegroom varying from 270-430 kegs for day-to-day and over a dozen beer events, resulting in 38% inventory reduction
Manager
Mr. Brews Taphouse
Monona, WI
08.2015 - 11.2017
- Establishing standards in two new restaurants
- Responsible for opening and closing duties, special events catering and coordination of two teams of more than twenty
- Educated owners and employees on all aspects of beer, including tasting training, sales training, and basic beer knowledge
- Responsible for beer and Sysco orders, ensuring a clean and well-stocked bar/kitchen
- Set training standards for the first Franchised Mr. Brews, enabling the purchase of a second.
Skills
- Sales Expertise
- Guest Relations Management
- Service Prioritization
- High-Volume Dining
- Risk Management
- Employee Scheduling
- Social Media Promotion
- Menu Memorization
- Suggestive Selling
- Cash Handling
- Dining Crew Workflow Optimization
Languages
Spanish
Limited Working
Timeline
Salesperson
Kunes Buick GMC of Stoughton
05.2024 - Current
Salesperson
Russ Darrow CDJR of Madison
05.2023 - 05.2024
Brewer/Packaging Specialist
ALT Brew
05.2022 - 05.2023
Server/Bartender
Cafe Hollander Hilldale
02.2021 - 11.2021
Server/Bartender/MoD/Expo/Prep
The Lone Girl Brewing
02.2020 - 03.2021
General Manager
Samba Brazilian Grill/The Side Door Grill and Tap
05.2018 - 12.2019
Assistant Brewer
House Of Brews
01.2018 - 05.2018
Manager
Mr. Brews Taphouse
08.2015 - 11.2017
Server/Bartender/Shift Lead/"Charlie"
Hopcat Madison
04.2015 - 05.2018