Overview
Work History
Education
Languages
Timeline
Generic

Astrid Fortuna

Miami

Overview

7
7
years of professional experience

Work History

Passenger Service Agent

Swissport
09.2023 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.

Passenger Service Supervisor

IAERO AIRWAYS
01.2022 - 05.2023
  • Oversaw ticketing, gate and ramp services.

Passenger Service Agent

Copa Airlines
05.2021 - 01.2022
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.

Sales Associate

Duty Free Americas Inc.
02.2021 - 06.2021
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Cashier

Winn Dixie Supermarket
08.2019 - 12.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.

Cashier

McDonald's
12.2017 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
05-2019

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Passenger Service Agent

Swissport
09.2023 - Current

Passenger Service Supervisor

IAERO AIRWAYS
01.2022 - 05.2023

Passenger Service Agent

Copa Airlines
05.2021 - 01.2022

Sales Associate

Duty Free Americas Inc.
02.2021 - 06.2021

Customer Service Cashier

Winn Dixie Supermarket
08.2019 - 12.2019

Cashier

McDonald's
12.2017 - 07.2019

High School Diploma -

Coral Gables Senior High School

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