Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Belkarlys Romero Medina

Homestead

Summary

Dynamic professional with extensive experience as a Passenger Service Agent at Ultra Aviation, excelling in customer service and complaint resolution. Proven ability to enhance passenger experiences through effective baggage handling and adherence to airport security protocols. Adept at providing timely flight information and ensuring compliance, contributing to operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

Ultra Aviation, Miami International Airport
Miami
05.2024 - 05.2025
  • Assisted passengers with check-in procedures, verifying identification and boarding passes.
  • Handled passenger baggage, including tagging, weighing, and checking luggage.
  • Provided information about flight schedules, gate locations, and travel-related queries.
  • Made announcements regarding flight delays, gate changes, and other crucial updates.
  • Followed airport security regulations and procedures to ensure compliance.
  • Resolved inquiries and complaints promptly and professionally.
  • Facilitated tracking and retrieval of lost luggage and personal items.

Residential Realtor

Real Estate Empire Group
Miami
09.2022 - 03.2024
  • Successfully represented buyers and sellers, ensuring needs were met during transactions.
  • Developed and executed marketing strategies that effectively promoted properties and generated leads.
  • Negotiated favorable terms, drafted contracts, and facilitated smooth closings for clients.
  • Conducted comparative market analyses to determine property values and provide accurate insights.
  • Maintained excellent communication with clients, offering guidance throughout the process.
  • Kept current with real estate laws, market trends, and financing options to enhance service.
  • Implemented lead generation strategies to attract new clients and expand business opportunities.
  • Provided personalized property tours, guiding clients through selection processes.

Education

MBA - Education

Universidad Nacional Experimental Rafael Maria B.
Venezuela
12-2012

BBA - Education

Universidad Nacional Experimental Simon Rodriguez
Venezuela
07-2009

Skills

  • Check-in procedures
  • Baggage handling
  • Flight information
  • Customer service
  • Airport security
  • Complaint resolution

Certification

  • Licensed Real Estate Sales Associate - 2022

Languages

Spanish
Professional

Timeline

Passenger Service Agent

Ultra Aviation, Miami International Airport
05.2024 - 05.2025

Residential Realtor

Real Estate Empire Group
09.2022 - 03.2024

MBA - Education

Universidad Nacional Experimental Rafael Maria B.

BBA - Education

Universidad Nacional Experimental Simon Rodriguez

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