Overview
Work History
Education
Skills
Languages
Timeline
Generic

Astrid Fortuna

Miami

Overview

8
8
years of professional experience

Work History

Passenger Service Agent

Swissport
09.2023 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.

Passenger Service Supervisor

IAERO AIRWAYS
01.2022 - 05.2023
  • Oversaw ticketing, gate and ramp services.

Passenger Service Agent

Triangle services Inc
Miami
05.2021 - 01.2022
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.

Sales Associate

Duty Free Americas Inc.
02.2021 - 06.2021
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier

McDonald's
12.2017 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
05-2019

Skills

  • Customer service
  • Ticketing operations
  • Baggage handling
  • Reservation systems
  • Policy compliance
  • Customer relationship management

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Passenger Service Agent

Swissport
09.2023 - Current

Passenger Service Supervisor

IAERO AIRWAYS
01.2022 - 05.2023

Passenger Service Agent

Triangle services Inc
05.2021 - 01.2022

Sales Associate

Duty Free Americas Inc.
02.2021 - 06.2021

Cashier

McDonald's
12.2017 - 07.2019

High School Diploma -

Coral Gables Senior High School
Astrid Fortuna