Astrid Fortuna
Miami
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Swissport
09.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Passenger Service Supervisor
IAERO AIRWAYS
01.2022 - 05.2023
- Oversaw ticketing, gate and ramp services.
Passenger Service Agent
Triangle services Inc
Miami
05.2021 - 01.2022
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
Sales Associate
Duty Free Americas Inc.
02.2021 - 06.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
McDonald's
12.2017 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05-2019
Skills
- Customer service
- Ticketing operations
- Baggage handling
- Reservation systems
- Policy compliance
- Customer relationship management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Passenger Service Agent
Swissport
09.2023 - Current
Passenger Service Supervisor
IAERO AIRWAYS
01.2022 - 05.2023
Passenger Service Agent
Triangle services Inc
05.2021 - 01.2022
Sales Associate
Duty Free Americas Inc.
02.2021 - 06.2021
Cashier
McDonald's
12.2017 - 07.2019
High School Diploma -
Coral Gables Senior High School