Astrid Smith
St. Charles,MO
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments, versed in management positions. Highly experienced in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
Work History
Retail Associate
JCPenney
Des Moines, IA
09.2023 - Current
- Increased positive customer service reviews and experiences
- Effectively adhered to customer needs, providing critical problem-solving skills and executing tasks proficiently
- Worked seamlessly with team members to meet quotas and achieve company goals
Staff Lead
City of Saint Charles Parks Department
06.2019 - 08.2023
- Managing employees independently while creating a harmonious and welcoming work environment.
- Continuously upheld a respectful, friendly, and willing demeanor to all staff and customers.
- Excelled in a fast-paced atmosphere with verbal and written communication styles.
Course Manager
CYC (Catholic Youth Council Sports)
O'Fallon, MO
04.2018 - 06.2022
- Improved course and game quality by conducting regular evaluations and gathering feedback from players and families.
- Developed public speaking ability to alert teams and members and ensured that the grounds and member's needs were productively met.
Camp Counselor
St. Charles First United Methodist Church
St. Charles, MO
07.2016 - 07.2018
- Enhanced camper morale and experience by composing a supportive, secure, and exciting environment for all participants.
Education
Bachelor's - Law, Politics, and Society
Drake University
Des Moines, IA01.2024
Skills
- Management
- Functional Thinker
- Excel
- Team Worker
- Effective Communication
- Cash Register Operations
- Positive and Engaging Demeanor
- Reliability
Leadership Experience
- Captain of golf team in high school
- Campus Ministry leader at high school
- Management positions at City of St. Charles pools and golf course
References
Available upon request
Audio editing and production
I produced and edited a student website podcast in high school. And I also host a radio show in college, and continue to enhance my audio production work.
Timeline
Retail Associate
JCPenney
09.2023 - Current
Staff Lead
City of Saint Charles Parks Department
06.2019 - 08.2023
Course Manager
CYC (Catholic Youth Council Sports)
04.2018 - 06.2022
Camp Counselor
St. Charles First United Methodist Church
07.2016 - 07.2018
Bachelor's - Law, Politics, and Society
Drake University