Astrina Khadka
Rego Park,NY
Summary
Dedicated server with a proven track record at Pelicana Chicken, showcasing exceptional customer service and a strong work ethic. Expert in engaging guests and managing high-volume dining, ensuring efficient service and guest satisfaction. Skilled in cash handling and food and beverage pairings, consistently contributing to positive dining experiences and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Pelicana Chicken
12.2023 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
K Bap
02.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Tribhanga
06.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Associate Of Science -
Xavier International
Kathmandu Nepal04.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
- Table bussing
- Table setting knowledge
- Food station setup
- Food and beverage pairings
Certification
Flight attendant
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Server
Pelicana Chicken
12.2023 - Current
Server
K Bap
02.2023 - 09.2023
Assistant Manager
Tribhanga
06.2021 - 10.2022
Associate Of Science -
Xavier International
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