Asuante Jackson
Fayetteville,NC
Summary
Certified Billing and Coding Specialist (CBCS) with training in ICD-10, CPT, HCPCS coding, insurance claims, and electronic health records. Strong attention to detail with experience handling documentation, data entry, customer service, and maintaining HIPAA compliance. Reliable, organized, and eager to begin a career in medical billing and coding while continuing to grow within the healthcare field.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
Certification
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Customer Support Specialist (Remote)
SYKES
Fayetteville, NC
01.2021 - 01.2025
- Provided exceptional customer service through phone and chat support.
- Resolved customer inquiries by leveraging knowledge of products and services.
- Provided professional customer service while handling confidential information
- Managed customer information, ensuring accurate digital records
- Ensured data accuracy by entering information into the system.
- Verified accuracy of digital records for consistency.
- Documented customer interactions in the CRM system for future reference.
Automotive Service Technician
Ed's Tire & Auto
01.2017 - 01.2020
- Maintained service records and updated customer documentation to ensure accurate tracking of vehicle maintenance history
- Coordinated service updates and appointments to enhance customer experience and satisfaction
- Entered work order information into company systems to support efficient workflow and timely service delivery
- Entered work order information accurately into company systems
Fleet Operations Coordinator
Enterprise Holdings
01.2013 - 01.2017
- Documented vehicle deliveries with digital tracking systems to ensure accuracy and accountability
- Maintained accurate logs and completed time-sensitive tasks to support operational efficiency
- Delivered professional customer service during vehicle drop-offs and pickups to enhance client satisfaction
- Followed company procedures and maintained organized records
Customer Transportation Associate
Hertz Car Rental
01.2008 - 01.2013
- Facilitated transportation solutions and provided vehicle support to enhance customer satisfaction
- Coordinated customer service operations in a fast-paced environment to meet client expectations
- Coordinated customer service operations in a fast-paced environment to meet client expectations
- Ensured accurate documentation and timely completion of assignments
Education
Medical Billing & Coding Program -
Sandhills Community College
Pinehurst, NC 12.2025 - 01.2026
High School Diploma -
New Life Academy
Fayetteville, NC 08.2006 - 08.2009
Skills
- ICD-10-CM Coding
- CPT & HCPCS Coding
- Medical Terminology
- Insurance Claims Processing
- HIPAA Compliance
- Electronic Health Records (EHR)
- Data Entry & Documentation
- Microsoft Office Suite
- Customer Service
- Records Management
- Regulatory compliance
- Customer service
- Data entry
- Attention to detail
Certification
Certified Billing and Coding Specialist (CBCS) — National Healthcareer Association (NHA), 2026
Timeline
Medical Billing & Coding Program -
Sandhills Community College
12.2025 - 01.2026
Customer Support Specialist (Remote)
SYKES
01.2021 - 01.2025
Automotive Service Technician
Ed's Tire & Auto
01.2017 - 01.2020
Fleet Operations Coordinator
Enterprise Holdings
01.2013 - 01.2017
Customer Transportation Associate
Hertz Car Rental
01.2008 - 01.2013
High School Diploma -
New Life Academy
08.2006 - 08.2009