Leslie Clark
O’Fallon,MO
Summary
College graduate looking for a position that would allow me to utilize my medical billing and coding certificate to the best of my ability. Adaptable Document Controller offering background in process improvements and document preparation. Dependable professional with exceptional computer talents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Document Support Specialist
Citigroup Inc
07.2016 - Current
- Assigned Costco project and was able to meet service level agreements while training others to help them learn the workload
- Work with my team in sorting morning and afternoon mail so that work can be completed efficiently
- Prepare various credit card documents such as card carriers, account statements, and correspondence for imaging to their respective workgroups
- Proficient experience in scanning various documents
- Ability to maintain customer confidentiality
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Pitched in to assist Default department with special projects and tasks.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Bakery Associate
Valli Produce
07.2015 - 12.2015
- Took on the leadership role of training new employees with the basics of day-to-day tasks so they were able to perform their tasks effectively and knowledgeably
- Utilized my customer service skills to assist customers with various products so they were completely knowledgeable about our products
- Set up customer display cases and checked products for freshness daily to ensure customers were given the best quality of our products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate Degree - Health Information Technology
DeVry University
Naperville, IL04.2024
Undergraduate Certificate with Honors -
Medical Billing and Coding Classes - Medical Billing And Coding
DeVry University
Naperville, IL04.2021
Skills
- ICD-10-CM Coding
- ICD-10-PCS Coding
- 3M Coding System
- Electronic Health Record (EHR)
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
- Organizational Skills
- Data Accuracy
Certification
CCA Certificate
Medical Terminology
Current Procedural Terminology (CPT)
Timeline
Document Support Specialist
Citigroup Inc
07.2016 - Current
Bakery Associate
Valli Produce
07.2015 - 12.2015
Associate Degree - Health Information Technology
DeVry University
Undergraduate Certificate with Honors -
Medical Billing and Coding Classes - Medical Billing And Coding
DeVry University
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