Asuncion Barberena
Miami
Summary
Dynamic customer service professional with extensive experience at Complete Dental Solutions, excelling in insurance verification and appointment scheduling. Bilingual in English and Spanish, I effectively resolve conflicts and enhance patient satisfaction through strong communication and teamwork. Proven ability to maintain organized records and ensure a professional atmosphere in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Complete Dental Solutions
Miami
09.2018 - 03.2025
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Efficiently scheduled patients and communicated scheduling difficulties with providers
- Verified dental insurance and financial records prior to procedures
- Scheduled and confirmed appointments.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Receptionist
Aurora Dental Group
Miami
10.2016 - 08.2018
- Greeted visitors and provided them with assistance.
- Verified patients' insurance benefits
- Contacted insurance company claims
- Filed patient records efficiently
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Receptionist
Sunshine Communications
Miami
01.2000 - 12.2010
- Answered and directed incoming calls using multi-line telephone system.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Responded to customer inquiries and resolved customer disputes
- Communicated with doctors and attorneys regarding their patients and clients
Skills
- Customer service
- Insurance verification
- Appointment scheduling
- Electronic health records
- Multi-line telephone systems
- Conflict resolution
- Data entry- 40 WPM
- Basic excel and word
- English and Spanish fluency
- Teamwork
- Time management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Representative
Complete Dental Solutions
09.2018 - 03.2025
Receptionist
Aurora Dental Group
10.2016 - 08.2018
Receptionist
Sunshine Communications
01.2000 - 12.2010
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