Asunta Monda
Boiling Springs,SC
Summary
I offer 9 years of management experience spanning truck service, automotive repair, and restaurant operations. Throughout my career, I've specialized in increasing sales, building strong teams, and organizing fleet operations. Right now, I lead a team of 19 technicians and advisors along with a mobile maintenance fleet. I excel at coaching staff, streamlining operations, and keeping customers satisfied.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Assistant Profit Center Manager Truck Services
TravelCenters of America
Duncan, SC
09.2024 - Current
- Directly oversee daily operations, financial performance, and sales strategies for the truck service facility and Mobile Maintenance fleet.
- Manage and mentor a high-performing team of 7 Service Advisors, 11 In-Bay Technicians, and 1 Mobile Maintenance Technician.
- Direct Mobile Maintenance fleet operations, optimizing dispatch efficiency, technician routing, and roadside emergency response times.
- Lead comprehensive training programs for Service Advisors to enhance customer service, technical diagnostics, and upselling techniques.
- Earned rapid promotion through three distinct roles due to exceptional leadership, operational excellence, and a strong track record of performance.
Service Advisor
Hyundai of Asheville
Asheville, NC
03.2024 - 09.2024
- Managed customer intake, translated mechanical issues into actionable repair orders, and served as the primary advisor for automotive service needs.
- Coordinated closely with automotive technicians to ensure precise labor times, accurate diagnostics, and timely vehicle delivery to clients.
- Assisted customers with service inquiries and appointment scheduling.
- Communicated vehicle maintenance needs to customers effectively.
- Coordinated service appointments with technicians for timely vehicle repairs.
Assistant Regional Manager
Long John Silvers
Spartanburg, SC
02.2020 - 01.2023
- Conducted regular performance evaluations across regional market stores, providing constructive feedback and implementing targeted training programs.
- Trained and mentored incoming General Managers and Assistant Managers on product quality compliance, local financial bookkeeping, and leadership skills.
Shift Manager
Jimmy John's
Spartanburg, SC
07.2017 - 01.2024
- Controlled daily store operations, including inventory management, labor cost scheduling, cash handling, and secure bookkeeping.
- Led, trained, and dispatched delivery teams while expanding local marketing and catering operations to drive continuous revenue growth.
- Years of dedication including part time employment when full time at other opportunities.
Education
Associate of Science - Science
Spartanburg Community College
Spartanburg, SC 08.2018 - 05.2020
Madden Learning Center
Spartanburg, SCSkills
- Automotive Service Management
- Service writing and scheduling
- Repair estimation
- Parts and inventory management
- Financial cost analysis
- Upselling and advisory sales
- Customer relations
- Team management
- Prioritizing and planning
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Assistant Profit Center Manager Truck Services
TravelCenters of America
09.2024 - Current
Service Advisor
Hyundai of Asheville
03.2024 - 09.2024
Assistant Regional Manager
Long John Silvers
02.2020 - 01.2023
Associate of Science - Science
Spartanburg Community College
08.2018 - 05.2020
Shift Manager
Jimmy John's
07.2017 - 01.2024
Madden Learning Center