Asya Summers-Scott
Denver ,CO
Summary
Dynamic receptionist skilled in data entry, customer service, and front desk operations. Proven ability to enhance workflow processes and maintain accurate records, contributing to improved operational efficiency.
Overview
15
15
years of professional experience
Work History
Receptionist
Senior Housing Options
Denver, CO
10.2022 - 03.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted residents with inquiries, providing exceptional customer service and fostering positive relationships.
- Maintained accurate resident records using electronic health record systems for seamless information retrieval.
- Collaborated with team members to improve workflow processes, enhancing overall operational efficiency.
Enrollment Representative
Anthem Blue Cross BlueShield
Denver, CO
09.2015 - 11.2018
- Coordinated enrollment processes to ensure timely and accurate completion of member applications.
- Assisted members in navigating healthcare options, enhancing understanding of benefits and coverage.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Conducted regular audits on enrollment data to maintain accuracy and compliance with regulations.
Ticket Agent
United Airlines
8500 Pena Blvd
02.2010 - 05.2011
- Processed ticket transactions efficiently using Sabre reservation system.
- Assisted passengers with itinerary changes and special requests to enhance travel experience.
- Coordinated with ground staff to ensure timely boarding and departures, minimizing delays.
- Resolved customer inquiries and complaints, providing excellent service and support.
Education
Business Administration
Colorado Mesa University
Grand Junction, CO06-2016
High School Diploma -
Martin Luther King Jr Early College
19535 E 46th Ave 05-2011
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Microsoft Excel
- Medical office Experience
Timeline
Receptionist
Senior Housing Options
10.2022 - 03.2025
Enrollment Representative
Anthem Blue Cross BlueShield
09.2015 - 11.2018
Ticket Agent
United Airlines
02.2010 - 05.2011
Business Administration
Colorado Mesa University
High School Diploma -
Martin Luther King Jr Early College