Asza Jackson
USPS
Cypress,TX
15
years of professional experience
Dedicated mail carrier and customer service professional with strong problem-solving skills and a commitment to enhancing customer satisfaction. Proven ability to manage multiple tasks while ensuring safety and compliance.
Work History
Mail Carrier
3 Years 1 Month- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Sorted and organized incoming mail to optimize delivery process and reduce delays.
- Assisted customers with inquiries, providing exceptional service and enhancing satisfaction.
- Maintained accurate records of deliveries, ensuring compliance with postal regulations.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Customer Service Representative
4 Years- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new team members on customer service protocols and departmental procedures.
- Implemented process improvements that enhanced service delivery and client satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Lead Customer Service Representative
8 Years- Supervised daily operations to ensure exceptional customer service delivery.
- Trained and mentored new team members on customer interaction protocols.
- Resolved escalated customer issues with effective problem-solving techniques.
- Implemented process improvements to enhance workflow efficiency and service quality.
- Monitored team performance, providing feedback to maintain high service standards.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
Skills
Safety awareness
Complaint handling
Customer support
Willingness to lead
Customer service
Problem-solving
Attention to detail
Multitasking and organization
Understanding customer needs
Timeline
Mail Carrier
USPS
05.2023 - CurrentRead More
Customer Service Representative
Texas Department Of Public Safety
05.2019 - 05.2023Read More
Lead Customer Service Representative
Kroger
06.2011 - 06.2019Read More