Accomplished professional with a passion for customer and patient care. Seasoned professional with broad-ranging expertise in operations management and financial administration. Highly skilled in overseeing budget planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions. An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
Overview
6
6
years of professional experience
Work History
Senior Director of Marketing
STATE FARM AGENCY (GS-13/60hrs)
Marietta, GA
01.2021 - Current
Directed strategic support for senior leadership, providing detailed analysis for new business opportunities, while consolidating current business and building relations with potential customers.
Partnered with sales representatives during customer consultations to build agency and customer relations.
Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
Collaborated with sales, service, finance and logistics to influence critical business growth outcomes.
Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals.
Disaster Recovery Specialist
Small Business Administration, SBA (GS-09/40hrs)
Marietta, GA
08.2020 - 09.2021
Assisting with completing home and business loan applications electronically and communicating disaster loan program information to disaster survivors.
Explaining loan closing documents to borrowers and assisting in closing approved disaster loans.
Educating businesses interested in working with the government or with prime contractors.
Performing some financial computations/analyses to determine applicants' ability to repay loans.
Assisting with completing home and business loan applications electronically and communicating disaster loan program information to disaster survivors.
Financial Counselor
PEACHFORD HOSPITAL (GS-09/40hrs)
Dunwoody, GA
02.2018 - 02.2020
Liaised between the physician, patient and insurance carrier to ensure that each party had the necessary information.
Assisted patients without healthcare coverage to find resources, services and assistance needed.
Processed account balances and worked with corporate to improve day to day systems.
Consulted with clients to assess and meet short- and long-term financial goal.
Education
Bachelor's Degree - Psychology
Kennesaw State University
Kennesaw, GA
12.2017
Skills
Communications
Microsoft Office
Google Suite
Data Entry
HIPPA
Safety and Security
ABS, Necho, EHR/EPIC, CPR, and Tier
Federal Laws
Management
Analysis Reports
Marketing
Timeline
Senior Director of Marketing
STATE FARM AGENCY (GS-13/60hrs)
01.2021 - Current
Disaster Recovery Specialist
Small Business Administration, SBA (GS-09/40hrs)
08.2020 - 09.2021
Financial Counselor
PEACHFORD HOSPITAL (GS-09/40hrs)
02.2018 - 02.2020
Bachelor's Degree - Psychology
Kennesaw State University
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