Ata Agbidi
Shakopee,MN
Summary
Dedicated and results-oriented recent graduate with a Bachelor's degree in Management from MSU Mankato University. Known for strong leadership, effective communication, and a commitment to excellence in all tasks. Proven ability to manage teams, enhance customer experiences, and streamline operations. Fluent in French and passionate about continuous learning and professional growth. Seeking to leverage my diverse skill set and experience in a dynamic project management role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Assistance
Vista Prairie at Monarch Meadows
Mankato , MN
02.2024 - 05.2024
- Provided compassionate care to residents, assisting with daily activities and ensuring their comfort.
- Secured the premises, ensuring the safety and well-being of residents.
- Coordinated with nursing staff to implement care plans and improve resident outcomes.
- Maintained detailed records of patient care and communicated effectively with family members.
Key Carrier
TJ Maxx, TJX Companies
Mankato , MN
08.2022 - 05.2024
- Oversee store operations, including opening and closing procedures.
- Supervise and train team members to ensure efficient operations and excellent customer service.
- Coordinate with various departments to optimize store performance and customer satisfaction.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Counted and balanced registers.
Customer Experience Coordinator / Key Carrier
Marshalls Retail Store
Shakopee , MN
06.2019 - 08.2022
- Led daily briefings and assigned tasks to team members, ensuring alignment with store objectives.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Excelled in exceeding daily credit card application goals.
- Assisted customers with product selection, ordering, returns, and refunds.
- Resolved customer complaints in a timely manner.
Retail Sales Associate
Marshalls Retail Store
Eagan , MN
02.2016 - 06.2019
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Bachelor of Science - Project Management
Minnesota State University - Mankato
Mankato, MN05-2024
Associate of Science - Accounting And Business Management
Normandale Community College
Minneapolis, MN05-2022
High School Diploma -
Eastview Senior High School
Apple Valley, MN06-2019
Skills
- Project Management
- Leadership
- Customer Service
- Time Management
- Microsoft Office Suite
- Multitasking
- Analytical Skills
- Strong Problem Solver
- Written Communication
- Adaptability and Flexibility
- Tableau
Languages
French
Full Professional
Certification
- Certified in Basic Project Management
Issued by Project Management Institute (PMI), 2023 - Certificate in Customer Service Excellence
Issued by American Customer Service Association, 2022 - Certified Retail Operations Specialist
Issued by National Retail Federation, 2021 - Employee of the Month
TJ Maxx, 2024
Accomplishments
- Employee of the Month
- Leadership Excellence Award
- Outstanding Service Award
- Top Performer Award
- Project Management Certification
Affiliations
- Participated in community clean-up initiatives
- Organized charity drives for local shelters
- Volunteered at high school events and fundraisers
Timeline
Registered Assistance
Vista Prairie at Monarch Meadows
02.2024 - 05.2024
Key Carrier
TJ Maxx, TJX Companies
08.2022 - 05.2024
Customer Experience Coordinator / Key Carrier
Marshalls Retail Store
06.2019 - 08.2022
Retail Sales Associate
Marshalls Retail Store
02.2016 - 06.2019
Bachelor of Science - Project Management
Minnesota State University - Mankato
Associate of Science - Accounting And Business Management
Normandale Community College
High School Diploma -
Eastview Senior High School
- Certified in Basic Project Management
Issued by Project Management Institute (PMI), 2023 - Certificate in Customer Service Excellence
Issued by American Customer Service Association, 2022 - Certified Retail Operations Specialist
Issued by National Retail Federation, 2021 - Employee of the Month
TJ Maxx, 2024
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