Alexa Talbot
Orlando,FL
Summary
Personable, friendly and solution-oriented Customer Service Specialist with over 6 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Call Center Specialist/Retention
24-7 Intouch
Altamonte Springs, FL
06.2021 - Current
- Answered clients' questions and presented product value propositions to promote purchases
- Placed and answered phone calls and listened to complaints, feedback, and feature requests for future improvement
- Manage large amounts of inbound and outbound calls in a timely manner
- Engaged with customers to understand and resolve issues and answer product questions.
Crew Team Member
Taco Bell
Orlando, FL
08.2019 - 10.2021
- Managed quality assurance initiatives, including greeting customers, handling food preparation, and adhering to sanitation standards
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Operated cash register for cash, check and credit card transactions with accuracy
- Ensure customers are satisfied with services.
Front Desk Receptionist
Wymore Laser
Orlando, FL
10.2018 - 10.2019
- Answered incoming calls promptly, redirected callers to the appropriate personnel or department and took messages as needed.
- Welcomed patients and visitors by greeting them in person or telephone.
- Improved call management data efficiencies by changing and updating patients contact/insurance information.
Assistant General Manager
Little Caesar's
Orlando, FL
02.2017 - 03.2020
- Ensure all processes and procedures are followed, lead with integrity and focuses on the company's mission and values/upholds sales and service techniques to ensure a great guest experience, maximizes profits by upselling items
- Managed the performance of team members, conducted performance appraisals, and recommended promotions
- Analyzed trends in sales, performance, and recordkeeping and made staff adjustments accordingly
- Assisted customers with complaints and implemented creative resolutions to maintain satisfaction.
Education
Bachelor of Arts - Biology
Valencia College
08.2025
Associate of Arts -
Valencia College
12.2022
Skills
- Microsoft Office, Word, etc
- Excellent written and verbal communication skills
- Critical thinking
- Excellent organization skills/attention to detail
- Empathetic
- Product Upselling
- 51 WPM
References
References available upon request.
Timeline
Call Center Specialist/Retention
24-7 Intouch
06.2021 - Current
Crew Team Member
Taco Bell
08.2019 - 10.2021
Front Desk Receptionist
Wymore Laser
10.2018 - 10.2019
Assistant General Manager
Little Caesar's
02.2017 - 03.2020
Bachelor of Arts - Biology
Valencia College
Associate of Arts -
Valencia College