ATALINA PRITCHARD
South Jordan,UT
Summary
Seeking the opportunity to join a great company with opportunities to grow, establish values, and develop as a professional and an individual. Hard work, patience and team work are areas that I can and am willing to contribute to.
Overview
6
6
years of professional experience
Work History
CUSTOMER EXPERIENCE AGENT
Bill.com
Draper, UT
08.2022 - Current
- Provided customer service to clients through phone, chat and email communication.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Utilized computer systems for tracking, information gathering and troubleshooting.
RESOLUTIONS AGENT
ACIMA CREIDT
Draper, UT
10.2021 - 05.2022
- Responded promptly to customer inquiries and complaints in a professional manner through phone and email communication.
- Assisted customers with loan questions, making/setting up payment plans and reaching out to retailer directly in regard to loaned merchandise.
- Facilitated deals between lenders and buyers
- Substantial knowledge with SalesForce, Slack and InContact.
ESCALATIONS AGENT
GALILEO FINANCIAL TECHNOLOGY
Salt Lake City, UT
01.2020 - 09.2021
- Engaging with escalated customers while maintaining effective communication
- Creating an active listening environment to comply to customer needs ensuring resolution
- Assisted with account updates, card verifications, and dispute questions or fillings.
- Significant knowledge with Customer Service Tool and Jira.
CUSTOMER SERVICE AGENT
MONEYLION INC
Draper, UT
05.2018 - 09.2018
- Responsible for maintaining excellent customer service experience, creating engaged customers and facilitating organic growth
- Adhere to customer inquiries and follow issues through to resolution
- Accountable for lending needs and taking payments
- Extensive knowledge with QDS and Five9.
TEAM MEMBER
NO FEFE GEAR
Salt Lake City, UT
12.2017 - 05.2018
- Team member for NoFefe Gear an Ecommerce athletics-wear clothing brand promoting products through effective merchandising techniques.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
Associate of Arts -
Mt. Hood Community College
06.2019
High School Diploma -
Bingham High School
06.2017
Skills
- Excellent verbal and written communicator
- Proficient in Microsoft Word, Excel and IOS
- Typing speed of 60 wpm
- Self-starter and have great organizational skills
- Attentive to detail, work well with others, and am reliable
- Calm and professional under pressure
Timeline
CUSTOMER EXPERIENCE AGENT
Bill.com
08.2022 - Current
RESOLUTIONS AGENT
ACIMA CREIDT
10.2021 - 05.2022
ESCALATIONS AGENT
GALILEO FINANCIAL TECHNOLOGY
01.2020 - 09.2021
CUSTOMER SERVICE AGENT
MONEYLION INC
05.2018 - 09.2018
TEAM MEMBER
NO FEFE GEAR
12.2017 - 05.2018
Associate of Arts -
Mt. Hood Community College
High School Diploma -
Bingham High School