Atavise Davis
Shreveport,LA
Summary
Accomplished professional with a proven track record at First Heritage Credit LLC, adept in money handling and fostering customer relations. Leveraged staff training and development to enhance retail operations, achieving significant business growth. Demonstrates exceptional team motivation and supervision, ensuring efficient service delivery and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Assistant Manager
First Heritage Credit LLC
Shreveport, LA
11.2023 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Vault Teller
Loomis Armored US
Shreveport, LA
01.2024 - 11.2024
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Ensured secure transactions by strictly adhering to established security protocols and procedures.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
Assistant Manager for Loans
Speedy Cash
Shreveport, LA
11.2022 - 05.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Office Manager (Mental Health)
Cognitive
Shreveport
12.2022 - 12.2023
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assistant Manager Loan Officer
Shreveport Cash Advance
Shreveport, LA
09.2019 - 11.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Mainbanker
Margaritaville Casino
Bossier City, LA
01.2017 - 09.2019
- Streamlined the process for handling credit applications, resulting in quicker turnaround times for customers seeking credit extensions.
- Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
Mainbanker
Horseshoe Casino
Bossier City, LA
10.2013 - 10.2017
- Streamlined the process for handling credit applications, resulting in quicker turnaround times for customers seeking credit extensions.
- Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
Member Service Representative
Barksdale Credit Union
Shreveport, LA
07.2015 - 07.2017
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Assisted members with account management, including updating personal information and setting up automated payments.
AT&T Rep
AT&T Mobility
Shreveport, LA
06.2016 - 01.2017
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Shreveport Insurance
Shreveport, LA
01.2010 - 10.2013
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
Cashier Team Lead
Hollywood Casino
Shreveport, LA
10.2007 - 10.2010
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Assembly Line Worker
Griffon/Inter
Shreveport, LA
02.2005 - 07.2007
- Utilized safety devices and procedures to protect personnel and equipment.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Accelerated assembly times through methodical organization of workspace, maximizing space usage and minimizing distractions during shifts.
Sales Associate
Dillards Department Store
Bossier City, LA
02.2003 - 03.2005
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Restaurant Hostess
Hilton Garden Inn Hotel
Shreveport, LA
04.2002 - 03.2003
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Steward
Horeshoe Casino
Bossier City, LA
01.1999 - 06.2000
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Assisted in the efficient preparation and presentation of meals, contributing to a seamless dining experience.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Education
Diploma -
Captain Shreve Highschool
Shreveport, LA05.1998
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Retail Operations
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
Timeline
Vault Teller
Loomis Armored US
01.2024 - 11.2024
Assistant Manager
First Heritage Credit LLC
11.2023 - Current
Office Manager (Mental Health)
Cognitive
12.2022 - 12.2023
Assistant Manager for Loans
Speedy Cash
11.2022 - 05.2024
Assistant Manager Loan Officer
Shreveport Cash Advance
09.2019 - 11.2022
Mainbanker
Margaritaville Casino
01.2017 - 09.2019
AT&T Rep
AT&T Mobility
06.2016 - 01.2017
Member Service Representative
Barksdale Credit Union
07.2015 - 07.2017
Mainbanker
Horseshoe Casino
10.2013 - 10.2017
Customer Service Representative
Shreveport Insurance
01.2010 - 10.2013
Cashier Team Lead
Hollywood Casino
10.2007 - 10.2010
Assembly Line Worker
Griffon/Inter
02.2005 - 07.2007
Sales Associate
Dillards Department Store
02.2003 - 03.2005
Restaurant Hostess
Hilton Garden Inn Hotel
04.2002 - 03.2003
Steward
Horeshoe Casino
01.1999 - 06.2000
Diploma -
Captain Shreve Highschool