Atea Isom
Miami,FL
Summary
Experienced customer service manager with four years in the field, specializing in exemplary service delivery and team leadership. Demonstrated success in claims management, negotiation, and quality assurance. Adept at training staff and improving processes to enhance efficiency and customer experience. Capable of thriving in dynamic settings while managing multiple priorities effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Private Practice Setting
01.2019 - Current
- Delivered therapeutic deep tissue massages to support clients in achieving pain relief and improved flexibility.
- Facilitated compliance monitoring for clients regarding stretching and flexibility treatment accountability to prescribed activities and exercises.
- Oversaw client accountability by implementing structured daily follow-ups. Coordinated documentation acquisition to facilitate accurate diagnosis. Enhanced client interactions to streamline diagnostic procedures.
- Implemented tailored physical exercises and assignments to support clients' daily living skills and mental health resilience.
Monitor of Detention Center
Department Of Juvenile Justice
02.2014 - 12.2018
- Maintained a secure environment by effectively supervising juvenile activities. Achieved compliance with facility rules through diligent searches and head counts. Enhanced incident documentation processes to improve response strategies.
- Coordinated emergency assistance and meticulously recorded logs to enhance facility security and support deputy operations.
Secretary
Brown Penny Venture Group
05.2010 - 02.2014
- Managed scheduling and calendar coordination for executive team, ensuring optimal time management.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Prepared meeting agendas and minutes, maintaining accurate records for follow-up actions.
- Assisted in document preparation and filing, improving organization and retrieval efficiency.
Cashier
JC PENNY OUTLET STORE
11.2007 - 05.2010
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized cash register and ensured proper cash handling procedures.
- Assisted in inventory management by restocking merchandise on the sales floor.
Education
Licensure Degree - Anatomy & Physiology
Cortiva Institute
Pompano Beach, FL11.2018
General High School Diploma - undefined
Piper High School
Sunrise, Florida05.2010
Skills
Leadership proficiency
Certification
- First Aid Certification (American Red Cross Adult and Pediatric) Rec No. 001H0EFL, Sunrise, Florida – 2021
- AED Certification (American Red Cross and pediatric) Rec No. 001H0EFL, Sunrise, Florida – 2021
- Licensed Massage Therapy Instructor, Rec No. 2154, Portland, Oregon-2021
- Stretch and Flexibility Coach- Connect, Rec Florida-2020
- Sports Fitness Nutrition Specialist, Sunrise, Florida-2019
- Myofascial Cupping, Fort Lauderdale, Florida-2019
- Licensed Massage Therapist, License No. MA-91779, Pompano Beach, Florida-2018
Timeline
Licensed Massage Therapist
Private Practice Setting
01.2019 - Current
Monitor of Detention Center
Department Of Juvenile Justice
02.2014 - 12.2018
Secretary
Brown Penny Venture Group
05.2010 - 02.2014
Cashier
JC PENNY OUTLET STORE
11.2007 - 05.2010
General High School Diploma - undefined
Piper High School
Licensure Degree - Anatomy & Physiology
Cortiva Institute