Atelini Naitaka
Sacramento,CA
Summary
Dedicated professional with strong customer service management skills, enhancing passenger experiences and ensuring safety compliance. Committed to delivering effective communication and personalized care in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
PPT Passenger Service Agent
Air Teminal Services (FIJI) PTE LTD
FIJI
Direct Support Professional
Royal Innovative Solution
Sacramento, CA
04.2024 - Current
- Supported individuals with daily living activities, enhancing independence and quality of life.
- Developed and implemented personalized care plans, ensuring individualized support for diverse needs.
- Monitored behavioral patterns and provided crisis intervention when necessary, maintaining a safe environment.
- Collaborated with interdisciplinary teams to coordinate comprehensive care strategies for clients.
- Enhanced communication skills through regular interactions with clients, families, and healthcare professionals.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Airport Services Officer
Air Niugini
Fiji
11.2022 - 06.2023
- Coordinated operational workflows to ensure efficient service delivery.
- Assisted in implementing safety protocols to maintain compliance standards.
- Supported team members in daily tasks, fostering a collaborative work environment.
- Monitored inventory levels and reported discrepancies for timely resolution.
- Ensure timely close out and departure for the flight
Travel Consultant
Rosies Holidays Fiji Outsourcing
Fiji Islands
06.2022 - 11.2022
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated with airlines and hotels to secure optimal booking arrangements for clients.
- Resolved customer inquiries and issues, ensuring a seamless travel experience.
- Conducted market research to identify emerging travel trends and destinations.
- Maintained accurate records of client interactions and transactions in AMADEUS systems.
- Provided expert advice on destination-specific regulations, safety, and cultural practices.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Built strong relationships with clients through exceptional communication and personalized service.
IAMS Officer
Air Terminal Services (FIJI) PTE LTD
FIJI
07.2018 - 06.2021
- Implemented process improvements that enhanced overall productivity and reduced operational delays.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Register iAMS Imprvement reports upon receipt and assemble evidence / reports for analysis to establish root cause.
- Provide feedback to Deparment Manager on the recommended corrective/preventative actions.
- Finalise iAMS Improvement Reports analytical reports on trends to Department Manager.
- Review the effectiveness and adequacy of operational performance and changes, conduct periodic iAMS Action Group Meetings to discuss trends and plans for improvement, plan and execute self audits, participate in other internal audits.
Passenger Service Agent
Air Terminal Services (FIJI) LTD PTE
Fiji
02.2010 - 07.2020
- Delivered exceptional customer service to passengers, ensuring smooth check-in processes and addressing inquiries promptly.
- Coordinated baggage handling operations, optimizing turnaround times for arriving and departing flights.
- Assisted passengers with special needs, facilitating accessibility and enhancing overall travel experience.
- Monitored flight schedules and communicated updates to passengers, minimizing delays through effective information dissemination.
- Accurate and thorough recovery of Excess Baggage revenue
- Documentation analysis 100% accuracy including Visa and Passport validity checks.
- Compliance with all airline and regulatory authority Safety and Security requirements.
PPT Passenger Services Agent
Air Terminal Services (FIJI) PTE LTD
FIJI
10.2004 - 02.2010
- Coordinated flight schedules to optimize passenger flow and reduce wait times.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and safety protocols.
- Implemented process improvements to enhance efficiency in baggage handling operations.
- Practiced and proficient processing routine to ensure prompt service and timely flight closure
Education
High School Diploma -
Shri Vivekananda High School
Nadi, FIJIProfessional Diploma in Business Management -
The University of The South Pacific
Nadi (FIJI)Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Check-in procedures
- Public announcements
- Airline policies
- VIP support
- Emergency procedures
Languages
English
Full Professional
Timeline
Direct Support Professional
Royal Innovative Solution
04.2024 - Current
Airport Services Officer
Air Niugini
11.2022 - 06.2023
Travel Consultant
Rosies Holidays Fiji Outsourcing
06.2022 - 11.2022
IAMS Officer
Air Terminal Services (FIJI) PTE LTD
07.2018 - 06.2021
Passenger Service Agent
Air Terminal Services (FIJI) LTD PTE
02.2010 - 07.2020
PPT Passenger Services Agent
Air Terminal Services (FIJI) PTE LTD
10.2004 - 02.2010
PPT Passenger Service Agent
Air Teminal Services (FIJI) PTE LTD
High School Diploma -
Shri Vivekananda High School
Professional Diploma in Business Management -
The University of The South Pacific