Tessa Dailami
Rockville,MD
Summary
Background as a Customer Service Representative with more than 2 years of experience in sales & tech support, with developed skills in: telephone customer service, time management, punctuality, teamwork, and collaboration.
Overview
1
1
Certification
Work History
Sales Associate
Macy's
McLean, VA
- Consistently signed up customers to the Macy's credit card
- Implemented up-selling strategies
- Regularly surpassed sales goals
- Helped customers with questions, problems, and complaints in person and via telephone
Sales Associate
Forever 21
Washington, DC
- Maintained knowledge of technology devices and products to assist customers in making selections
- Followed latest market trends to contribute suggestions for seasonal buys
- Worked collaboratively in a team environment
Sales Associate
Zara
Bethesda, MD
- Performed sales transactions in a timely fashion
- Processed shipments to complete updates of shelves and merchandise displays
- Mentored new sales associates
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner
Education
Software Engineering Immersive - Full Stack Development
General Assembly
Associate of Arts - General Studies
Montgomery College
Bachelor of Science - Political Science
University of Maryland Global Campus
Skills
- Excellent communication skills
- Pet ownership and care
- Customer service
- Cash register operations
- Fast learner and team player
- Problem-Solving Skills
- Positive and enthusiastic demeanor
- Sales knowledge
- HTML
- CSS
Certification
CSM Certified ScrumMaster
Affiliations
- As a cat owner myself, I enjoy caring for others pets and treating them as they are my own
- I enjoy getting outside and being active, including going on walks
Timeline
Sales Associate
Macy's
Sales Associate
Forever 21
Sales Associate
Zara
Software Engineering Immersive - Full Stack Development
General Assembly
Associate of Arts - General Studies
Montgomery College
Bachelor of Science - Political Science
University of Maryland Global Campus
Similar Profiles
Katayoun ZandKatayoun Zand
Retail Sales Associate at Macy'sRetail Sales Associate at Macy's
Candice Baire NajhawanCandice Baire Najhawan
Consumer Credit Experience Advocate at Macy'sConsumer Credit Experience Advocate at Macy's
KIANNA L SANCHEZKIANNA L SANCHEZ
Lancôme Beauty Advisor at Macy'sLancôme Beauty Advisor at Macy's
ROCIO RUIZROCIO RUIZ
Retail Customer Service at Macy'sRetail Customer Service at Macy's
Jamie ParrecoJamie Parreco
Director of Meetings at SCAIDirector of Meetings at SCAI