Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Atheena Boutselis
Odenton,MD
Summary
Overview
15
years of professional experience
Work History
Business Integra/SEWP/NASALanham, MD
Customer Service Representative
07.2019 - Current
Job overview
- Document and manage tickets through ServiceNow
- Review and enter orders into the database on SEWP internal
- Communicate feedback to address problems and improve customer support process
- Enter daily RFQ and public registration reports in Microsoft Excel
- Provide training to new CSRs on ServiceNow and SEWP internal.
- Assist colleagues with resolving any issues related to data entry operations.
- Answer inbound calls, chats and emails to facilitate customer service.
Anne Arundel UrologyAnnapolis, MD
Financial Services Representative
05.2018 - 07.2019
Job overview
- Posting of Professional and Facility CPTs and ICD10s for billing
- Acquired precertification and authorizations from insurance providers for patient surgery
- Registration and verification of benefits for new-born babies
- Processed and reconciled credit card payments through Navicure Payments
- Resolve delinquent accounts and collected payments on debts
- Posted and reconciled patient payments and copays
- Responsible for resolving patient billing questions and issues
- Audit of patient demographic to assure accuracy for smooth claims submissions
- Created monthly customer service phone schedule for billing department
- Assured smooth office operations with faxing, scanning, restocking for office.
Capital Digestive CareSilver Spring, MD
Charge Entry/Payment Poster
05.2009 - 05.2017
Job overview
- Posting of Professional and Facility CPTs and ICD10s for billing
- Reconciliation of the daily lockbox deposits
- Processed and reconciled credit card payments through merchant services
- Posted and reconciled patient payments and copays
- Audit of patient demographic to assure accuracy for smooth claims submissions
- Investigated incorrect billings and processed refunds as necessary.
- Provided customer service support to patients regarding inquiries related to account status and payment history.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
Education
Arundel High School
High School Diploma
04.2008
University Overview
GPA: 3.5
Anne Arundel Community College
Currently working towards a Business Management Degree
University Overview
Skills
- Strong Organizational Skills
- Excellent Communication Skills
- Self-motivated
- Valuable Team Player
- Superior Customer Service focus
- Ability to work under pressure
- Efficient Time Management
- Payment/Order Processing
- Staff Training
- Daily Accounting Reconciliation
- Cash Controls
- Microsoft Office Suite
- CPT and ICD10 knowledge
- Medical Billing knowledge
References
References
References available upon request.Timeline
Customer Service Representative
Business Integra/SEWP/NASA
07.2019 - Current
Financial Services Representative
Anne Arundel Urology
05.2018 - 07.2019
Charge Entry/Payment Poster
Capital Digestive Care
05.2009 - 05.2017
Arundel High School
High School Diploma
Anne Arundel Community College
Currently working towards a Business Management Degree
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