Athena Adkins
Columbus,OH
Summary
Hard working, flexible, friendly and reliable customer service worker who is determined to get the job done. Not only as quick as possible but with the most satisfaction for both clientele and peers. Safety, cleanliness, friendliness, and efficiency are my top priorities and qualities, and will always want to lend a helping hand where ever possible.
Overview
4
4
years of professional experience
Work History
Drive-Thru Cashier
Frisch's Big Boy
Lancaster Ohio
07.2023 - Current
- Took orders at drive-thru or front counter and very accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering with strict health and safety guidelines.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood and learned the restaurant menu, as well as limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele day-to day
Amazon Warehouse Associate
Amazon
Etna, OH
10.2022 - 06.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Took a position that required me to walk around and troubleshoot and work with very expensive equipment.
- Made sure the building was operating at full speed via walking around and assisting other associates.
Team Member
Sheetz
Reynoldsburg, OH
08.2022 - 10.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Restocked and organized merchandise behind counter and on the floor.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Team Member
Sheetz
Huntington, WV
01.2022 - 08.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Restocked and organized merchandise behind the counter and on the floor.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Camden Corner Market
Huntington, WV
05.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage extra business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise behind counter.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Upsold additional products and services to customers, increasing revenue.
Grocery Store Cashier
Food Fair Supermarket
Huntington, WV
03.2020 - 05.2021
- Managed cash register accurately, counting drawers before and after the shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Education
High School High Honors Diploma - Psychology
Spring Valley High School
Huntington, WV05.2021
Skills
- Cleaning and sanitation
- Excellent Communication
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Taking and Preparing Orders
- Teamwork and Collaboration
- Flexible Schedule
- Food Service
- Drive-Thru System Familiarity
- Stress Tolerance
- Reliability and punctuality
- POS Systems
- Food safety awareness
- Cash Handling
- Quality Control
- Payment handling
- Kitchen Support
- Food handling safety
- Patience and Empathy
- Menu Memorization
- Cleanliness and hygiene
- Order Accuracy
- Supply Restocking
- Order Fulfillment
- Adaptable and Flexible
- Honest and Dependable
- Reliable and Responsible
- Upselling
- Issue Resolution
- Employee Training
- Liquor Law Compliance
- Store merchandise stocking
Timeline
Drive-Thru Cashier
Frisch's Big Boy
07.2023 - Current
Amazon Warehouse Associate
Amazon
10.2022 - 06.2023
Team Member
Sheetz
08.2022 - 10.2022
Team Member
Sheetz
01.2022 - 08.2022
Cashier
Camden Corner Market
05.2021 - 01.2022
Grocery Store Cashier
Food Fair Supermarket
03.2020 - 05.2021
High School High Honors Diploma - Psychology
Spring Valley High School